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08-24-2012, 07:27 AM   #1
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Warranty/Non-warranty repair

I am wondering about howz the pentax USA warranty/non-warranty repairs work. Do they respond in time etc. Or is it possible to get this repaired in local shops?

please share any information you have. Thank you.


Last edited by ikon.st; 08-24-2012 at 08:58 AM.
08-24-2012, 10:14 AM   #2
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Warranty repairs are handled by C.R.I.S. (link to website). If you contact Pentax, they may tell you to ship the camera to them, but they'll in turn ship it to C.R.I.S.. You're better off contacting C.R.I.S. in the first place.

For non-warranty works, it depends on what needs to be done; local repair shops may be able to handle it. But in general I'd send the camera to C.R.I.S. anyway (done that, and happy with the services I received from C.R.I.S.). I think their charges are reasonable. The only problem is that you'll be without camera for a while.
08-24-2012, 10:18 AM   #3
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Pretty much all repairs need to be done by CRIS, unless your camera is out of warranty and then certain minor repairs to the exterior could be done by someone else. No one but CRIS has the proper Pentax test equipment to do any real repairs that require calibration, etc.
08-24-2012, 10:21 AM   #4
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I identically broke flash shoe (Af160FC macro ring flash). Do you know if I can just order the part and replace myself?

08-24-2012, 10:31 AM   #5
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QuoteOriginally posted by ikon.st Quote
I identically broke flash shoe (Af160FC macro ring flash). Do you know if I can just order the part and replace myself?
I think so. Pentax sells replacement parts. Replacing the foot of the flash is pretty simple. Contact:

Lynn Badillo
National Parts Administrator
Wildernest Logistics Solutions, Inc.
PENTAX Division
3500 N. Windsor Dr. Suite-400
Aurora, CO 80011
Ph. (720)988-2653
Fax (303)799-9213
E-Mail: lynn.badillo@wildernestlogistics.com
08-24-2012, 11:51 AM   #6
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QuoteOriginally posted by SOldBear Quote
I think so. Pentax sells replacement parts. Replacing the foot of the flash is pretty simple. Contact:

Lynn Badillo
National Parts Administrator
Wildernest Logistics Solutions, Inc.
PENTAX Division
3500 N. Windsor Dr. Suite-400
Aurora, CO 80011
Ph. (720)988-2653
Fax (303)799-9213
E-Mail: lynn.badillo@wildernestlogistics.com

Thank you so much !!
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