[vievetrick]

I have sent my Sigma 500 Super out for rechipping as the K10 should be here this week. Wondering what everyone who has done this has experienced. Meaning from sent in to either getting call or email about doing it to get it back home?

I am in one state over from NY and sent it out this morning USPS. They said it should be there Thursday morning. Am dreaming I could have it back early next week?

[roy]

do you have a link to this. i need to get mine rechipped also.

[vievetrick]

Start at the bottom and you can see where I emailed to and what was said.

-----Original Message-----
From: Rory Odonoghue [mailto:rodonoghue@sigmaphoto.com]
Sent: Monday, January 29, 2007 9:17 AM
To: 'Patrick Brough'
Subject: [Norton AntiSpam] RE: Pentax K10 compatibility Sigma EF-500 DG Super

Please send your flash to our service department for further review.

Sigma Corporation of America
15 Fleetwood Court
Ronkonkoma, NY 11779
Please include a letter with your name, phone # and address explaining the problem with your product. Also include copies of your warranty card and sales receipt.


Rory O’Donoghue
Customer service/technical assistance
Sigma Corporation of America
New Sigma SD 14 Digital SLR
New 50-150mm F2.8 EX DC HSM
New 70 mm F2.8 EX DG Macro
Outdoor Photographer "Editor's Choice Award"
New 70-200mm F2.8 EX DG Macro
10-20mm F4-5.6 EX DC
Sigma Corporation of America
Tel. 631.585.1144
Fax 631.585.1895

"The content of this message and any attachments may be privileged and confidential. They may contain legally privileged information or copyright material. If you are not the intended recipient, you may not read, copy,
Distribute, or use this information. Please do not disseminate this
message without the permission of the author. If you have received this
message in error please delete it and immediately notify the sender."

From: Patrick Brough [mailto:vievetrick@charter.net]
Sent: Friday, January 26, 2007 9:02 PM
To: info@sigmaphoto.com
Subject: Pentax K10 compatibility Sigma EF-500 DG Super

Hello. I am an owner of the Sigma EF-500 DG Super PA-PTTL Flash gun. I really enjoy this flash and am in the process of purchasing a Pentax K10D. I heard I can have my flash rechipped in order for it to be compatible with the K10. What is the process to do this. Also see Pentax has released firmware making the camera fire a wireless flash using the on board flash. Any chance you have taken that into account with the rechipping.

Thanks in advance for your. Help.

Info I need is where to send?
What if any cost? I read there is none.
How long typically take? I live in Western Mass.

Thanks again

Pat B

[roscot]

Hi Pat,
Sigma had mine back to me 10 days after I sent it in . Pentax USA could take some lessons from them.

[vievetrick]

Ten days ugghh. I hope with me living 185 miles from the shop I will get it quicker then that. Then again I guess ten days is not that long. I keep you posted. Anyone else have any luck.

[-=JoN=-]

send it, then give them call a few days after.
i live 45 minutes from their service center and it still took about 2 weeks to get my lens fixed.

[vievetrick]

Sent it out last Tuesday and got it back today. Looks good as new and seems to work well. I have to admit I have been since this Tuesday emailing asking for update. Actually called yesturday afternoon they said it wold be mailed out Thursday then last night got email it was on the way. Not sure if my nagging helped but sure it didn't hurt