Originally posted by UserAccessDenied Quick online chat and they sent me a return label and said don't worry about the 30-day return window, they'll cover it...
Great customer service!
But, I really don't want to return the grip... I was hoping to resolve the problem and keep the thing.
One, I just hate waiting for returns. Two, it was a used item so they'll refund my money and I'm out a grip!
I got a good deal on it, especially how they are priced new now!
I'll try cleaning the contacts and maybe factory reset my K-3ii.
If I shoot this weekend and it happens again I guess I'll have to get a refund and keep shopping for a used one under $100.
Yep, that's the sort of customer service you want.
Brad's right, the springs on the contacts could be weak... but... I dunno, I've had one of my grips for years now on my K-3, taking it on and off, using it regularly, and the only problem I've had - very occasionally - is exactly what you've described. Without fail, a quick wipe and/or blowing out any tiny dust from the socket has resolved the problem. I think it should be fine once you clean it. See how you get on at the weekend.
Just something to note - when you look at the grip interface, not all of the pins stick out the same distance, so don't worry; it's supposed to be this way
You can gently press down on the pins a few times and make sure they all return back up to their same positions consistently. That should be a quick check on whether the springs have become really weak.
Good luck