Originally posted by AfterPentax Mark II I would send it in and have it checked if I were you. I would also complain at Peak Design. Aslyfox mentions it is under warranty, but be prepared to receive a bill, because it was dropped and no technical failure. Still, it is a sad business, you've been full of anticipation for this camera and now so soon after receiving it is damaged. It would make me mad! We are not talking about a 100 dollar camera.
From the PD warranty page:
LIABILITY RELEASE
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Peak Design is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using them. Peak Design is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.
So I don't like the chances of getting anything from them.
I used the clip in exactly the same way for my first trip out with the K3iii on Saturday. No mishaps.
By the way, the instructional video also has the release button facing downward when on a belt. It does seem the safer orientation. Perhaps I'll lock it in future.