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nosliwmit · 05-16-2023, 01:14 PM - **10 Likes**

Hi all,

I thought I'd give a shout-out to Peak Design for excellent customer support.

My wife bought me a 30 liter Everyday Backpack in 2017. I've used it extensively and traveled quite a bit with it. A few months ago one of the side zippers failed. I went to PD's web-site and saw that they had a lifetime guarantee so I got in touch with them. Long story short, they sent me a spanking new replacement backpack, which I'm happily using today. My original was purchased in the U.S. but they sent the replacement to Ireland, where I live at the moment.

Happy shooting!

hcc · 05-16-2023, 01:47 PM

Great information and well done to Peak Design for excellent customer support. Good to know.

**luftfluss** · 05-16-2023, 06:06 PM

Last year I bought a strap direct from PD, and there was a problem with my 10% off coupon. When I contacted Customer Service, the rep - Louis - not only resolved the issue, but gave me an additional 5% off.

rpjallan · 05-16-2023, 07:15 PM

Thanks for the info @nosliwmit. It's always good to support companies/products that offer superior customer support.

pid · 05-17-2023, 02:34 AM

I can verify this. PeakDesign and Thinktank, both have lifetime warranty and offer fast service! I can recommend both of them.

**madison_wi_gal** · 05-17-2023, 04:59 AM

I was in SF Bay area in March, I really wanted to go to Peak Design store and have them sell me/teach me to use the capture clips, but between the atmospheric river rain, the limited/no street parking and the very sad report (by my friend who parks near there) that the neighborhood is a bit sketchy and leaving my camera gear/stuff in my car at the parking garage 2+ block away may well result in stolen camera gear/stuff in my car - I passed on it.

The capture clips may work well on a standard belt (I had a belt pack with a large front pocket so the clips would go on my hips, which was not a good spot) and I did not have my backpack on that trip, so as of this post I still have no Peak Design anything.

bdery · 05-17-2023, 05:05 AM - **1 Like**

Indeed, their customer service always comes through. Their are priced higher-end (though not alone) but truly stand behind their products.

nosliwmit · 05-18-2023, 11:45 PM - **1 Like**

Originally posted by madison_wi_gal

The capture clips may work well on a standard belt (I had a belt pack with a large front pocket so the clips would go on my hips, which was not a good spot) and I did not have my backpack on that trip, so as of this post I still have no Peak Design anything.

I have a Capture clip on the left-hand shoulder strap of my Everyday backpack and I love it. It's convenient to grab the camera, it frees up both hands and the camera doesn't swing around and bang into things. I can even clip the camera there with my DA*300 attached for short periods of time, though that does get heavy on my left shoulder...

bdery · 05-19-2023, 05:49 AM - **1 Like**

Originally posted by nosliwmit

I have a Capture clip on the left-hand shoulder strap of my Everyday backpack and I love it. It's convenient to grab the camera, it frees up both hands and the camera doesn't swing around and bang into things. I can even clip the camera there with my DA*300 attached for short periods of time, though that does get heavy on my left shoulder...

I now have Capture Clips on most of my bags, and it has become a criteria when selecting a bag that it can accept a Capture Clip. Especially critical for Slings.

**tonyzoc** · 05-19-2023, 11:05 AM

I recently bought my first Peak Design strap...the leash and I wasn't sure I was going to like it because the strap was slippery with no gripping surface. So, over the shoulder wasn't going to work well. But I realized the way to wear it is over the head and shoulder, and the smooth strap makes it easy yo bring the camera to eye level. I just order a second one and a set of extra camera connectors.

bdery · 05-23-2023, 05:25 AM

Originally posted by tonyzoc

I recently bought my first Peak Design strap...the leash and I wasn't sure I was going to like it because the strap was slippery with no gripping surface. So, over the shoulder wasn't going to work well. But I realized the way to wear it is over the head and shoulder, and the smooth strap makes it easy yo bring the camera to eye level. I just order a second one and a set of extra camera connectors.

Indeed, it works best as a sling strap. Worthy of mention, you picked the smallest of their shoulder straps, and the only one which doesn't have a rubberized surface on one side. The Slide and Slide Loite both have this. Flip the strap on one side, it slides smoothly. Slip it on the other side, it stays in place.

05-16-2023, 01:14 PM - 10 Likes	#1
nosliwmit Pentaxian Join Date: Nov 2010 Location: Pacific Northwest Photos: Gallery Posts: 913	Peak Design Customer Service Hi all, I thought I'd give a shout-out to Peak Design for excellent customer support. My wife bought me a 30 liter Everyday Backpack in 2017. I've used it extensively and traveled quite a bit with it. A few months ago one of the side zippers failed. I went to PD's web-site and saw that they had a lifetime guarantee so I got in touch with them. Long story short, they sent me a spanking new replacement backpack, which I'm happily using today. My original was purchased in the U.S. but they sent the replacement to Ireland, where I live at the moment. Happy shooting!

05-17-2023, 04:59 AM	#6
madison_wi_gal Loyal Site Supporter Join Date: Sep 2016 Location: Madison WI Photos: Gallery \| Albums Posts: 926	I was in SF Bay area in March, I really wanted to go to Peak Design store and have them sell me/teach me to use the capture clips, but between the atmospheric river rain, the limited/no street parking and the very sad report (by my friend who parks near there) that the neighborhood is a bit sketchy and leaving my camera gear/stuff in my car at the parking garage 2+ block away may well result in stolen camera gear/stuff in my car - I passed on it. The capture clips may work well on a standard belt (I had a belt pack with a large front pocket so the clips would go on my hips, which was not a good spot) and I did not have my backpack on that trip, so as of this post I still have no Peak Design anything. Last edited by madison_wi_gal; 05-17-2023 at 05:06 AM.

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05-16-2023, 01:47 PM	#2
hcc Pentaxian Join Date: Nov 2009 Location: Brisbane, Australia Photos: Gallery \| Albums Posts: 4,005	Great information and well done to Peak Design for excellent customer support. Good to know.

05-16-2023, 06:06 PM	#3
luftfluss Site Supporter Join Date: Jun 2011 Location: NJ Photos: Gallery \| Albums Posts: 11,628	Last year I bought a strap direct from PD, and there was a problem with my 10% off coupon. When I contacted Customer Service, the rep - Louis - not only resolved the issue, but gave me an additional 5% off.

05-16-2023, 07:15 PM	#4
rpjallan Pentaxian Join Date: Aug 2010 Location: Adelaide, South Australia Photos: Albums Posts: 1,002	Thanks for the info @nosliwmit. It's always good to support companies/products that offer superior customer support.

05-17-2023, 02:34 AM	#5
pid Pentaxian Join Date: Jan 2010 Photos: Gallery Posts: 567	I can verify this. PeakDesign and Thinktank, both have lifetime warranty and offer fast service! I can recommend both of them.

05-17-2023, 05:05 AM - 1 Like	#7
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,362	Indeed, their customer service always comes through. Their are priced higher-end (though not alone) but truly stand behind their products.

05-18-2023, 11:45 PM - 1 Like	#8
nosliwmit Pentaxian Join Date: Nov 2010 Location: Pacific Northwest Photos: Gallery Posts: 913 Original Poster	Originally posted by madison_wi_gal The capture clips may work well on a standard belt (I had a belt pack with a large front pocket so the clips would go on my hips, which was not a good spot) and I did not have my backpack on that trip, so as of this post I still have no Peak Design anything. I have a Capture clip on the left-hand shoulder strap of my Everyday backpack and I love it. It's convenient to grab the camera, it frees up both hands and the camera doesn't swing around and bang into things. I can even clip the camera there with my DA*300 attached for short periods of time, though that does get heavy on my left shoulder...

05-19-2023, 05:49 AM - 1 Like	#9
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,362	Originally posted by nosliwmit I have a Capture clip on the left-hand shoulder strap of my Everyday backpack and I love it. It's convenient to grab the camera, it frees up both hands and the camera doesn't swing around and bang into things. I can even clip the camera there with my DA*300 attached for short periods of time, though that does get heavy on my left shoulder... I now have Capture Clips on most of my bags, and it has become a criteria when selecting a bag that it can accept a Capture Clip. Especially critical for Slings.

05-19-2023, 11:05 AM	#10
tonyzoc Loyal Site Supporter Join Date: Jul 2018 Posts: 992	I recently bought my first Peak Design strap...the leash and I wasn't sure I was going to like it because the strap was slippery with no gripping surface. So, over the shoulder wasn't going to work well. But I realized the way to wear it is over the head and shoulder, and the smooth strap makes it easy yo bring the camera to eye level. I just order a second one and a set of extra camera connectors.

05-23-2023, 05:25 AM	#11
bdery Pentaxian Join Date: Mar 2008 Location: Quebec city, Canada Photos: Gallery Posts: 9,362	Originally posted by tonyzoc I recently bought my first Peak Design strap...the leash and I wasn't sure I was going to like it because the strap was slippery with no gripping surface. So, over the shoulder wasn't going to work well. But I realized the way to wear it is over the head and shoulder, and the smooth strap makes it easy yo bring the camera to eye level. I just order a second one and a set of extra camera connectors. Indeed, it works best as a sling strap. Worthy of mention, you picked the smallest of their shoulder straps, and the only one which doesn't have a rubberized surface on one side. The Slide and Slide Loite both have this. Flip the strap on one side, it slides smoothly. Slip it on the other side, it stays in place.

Peak Design Customer Service

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