I would no longer complain to B&H as it has been a futile attempt.
As I said, the 2nd bag they sent me was worse then the first as the first had somekind of a narrow shoulder strap from domke and this 2nd one (exchange item) didn't...and to think I complained to them about the narrow strap and how this was not the strap for it.
B&H must've figured that if there was "no strap", then I won't have anything to complain about.
And I already told B&H in my emails and calls to check first before shipping out the item.
I guess, they didn't check again as this 2nd one was missing more parts (minus narrow shoulder strap this time).
The modi-vers, they had, but it was for sale, when it actually should have came with the bag.
They told me, they didn't have the modi-vers, but when I checked their "used department", they had it and
I had to buy it to avail of it.
I just give up.
I know they might make mistakes as they are also human, but to do it twice and not check what you are actually shipping before you ship it out (twice) is
NEGLECT and not an honest mistake.
The listed price for the bag was $19.
With parts it should have come with but I bought instead (modi-vers)..around $8.
For return shipment to them for the exchange ($12).
..and I am still missing the shoulder strap rendering the bag a bit "useless" that I still have to buy a strap for (maybe another $10).
My total would be $49 plus the trouble.
I would have been better off if I just bought the Norazza Ape Case 1200 (more spacious too) which I really wanted in the first place!