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wildlifephotog · 03-03-2010, 12:39 PM

I'm looking for a source for the leg lock parts for a Manfrotto BPRO 3021, in the US.
The one place I've found, Spartan Photo Center, is not impressing me with their attitude.

Ben_Edict · 03-03-2010, 01:54 PM

Originally posted by wildlifephotog

I'm looking for a source for the leg lock parts for a Manfrotto BPRO 3021, in the US.
The one place I've found, Spartan Photo Center, is not impressing me with their attitude.

Can't you contact Bogen Imaging's support directly? I have often made the experience, that dealing directly with ther manufacturer/importer is easier, than going via a dealer.

Ben

wildlifephotog · 03-03-2010, 02:17 PM

If I could find a number for their service/parts dept. I would. They have the worst website layout for service I've ever seen.

Ben_Edict · 03-03-2010, 02:23 PM

Originally posted by wildlifephotog

If I could find a number for their service/parts dept. I would. They have the worst website layout for service I've ever seen.

You've probably found their address:

565 E. Crescent Ave., Ramsey, NJ 07446 USA
T: (201) 818-9500 | F: (201) 818-9177 | E: info@manfrottodistribution.us
Operational Hours: Monday - Friday 9:00 am-5:30 pm EST
Manfrotto Distribution - A company within The Vitec Group

As no direct number is given, I would call the desk and ask for the service dpt... I have a collection of spare parts, but not a whole lock or locking collar, otherwise I would offer my help.

Ben

wildlifephotog · 03-03-2010, 02:30 PM

I have that number. In 8 tries, I've never reached anyone. It's a totally automated phone system.
That's why I was hoping for another source for getting the parts.

wildlifephotog · 03-03-2010, 03:10 PM

I now know why my calls went nowhere. I didn't have the ext. for the parts dept.

Through an ex photo shop employee I now have that info. And I share.

Manfrotto parts phone> 1-201-818-9500 ext. 244
Email> parts@bogenimaging.com

Ben_Edict · 03-04-2010, 03:31 AM

Thanks for the info, though I would expect to have a central desk, where somebody sits and answers questions and redirects calls.

Ben

wildlifephotog · 03-04-2010, 04:53 AM

Maybe in Germany, not in the USA. Automated phones in the big businesses is the norm here.
I plan on calling, and emailing today.

03-03-2010, 12:39 PM	#1
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924	Manfrotto tripod parts I'm looking for a source for the leg lock parts for a Manfrotto BPRO 3021, in the US. The one place I've found, Spartan Photo Center, is not impressing me with their attitude.

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03-03-2010, 01:54 PM	#2
Ben_Edict Veteran Member Join Date: Jul 2007 Location: SouthWest "Regio" Photos: Albums Posts: 3,309	Originally posted by wildlifephotog I'm looking for a source for the leg lock parts for a Manfrotto BPRO 3021, in the US. The one place I've found, Spartan Photo Center, is not impressing me with their attitude. Can't you contact Bogen Imaging's support directly? I have often made the experience, that dealing directly with ther manufacturer/importer is easier, than going via a dealer. Ben

03-03-2010, 02:17 PM	#3
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924 Original Poster	If I could find a number for their service/parts dept. I would. They have the worst website layout for service I've ever seen.

03-03-2010, 02:23 PM	#4
Ben_Edict Veteran Member Join Date: Jul 2007 Location: SouthWest "Regio" Photos: Albums Posts: 3,309	Originally posted by wildlifephotog If I could find a number for their service/parts dept. I would. They have the worst website layout for service I've ever seen. You've probably found their address: 565 E. Crescent Ave., Ramsey, NJ 07446 USA T: (201) 818-9500 \| F: (201) 818-9177 \| E: info@manfrottodistribution.us Operational Hours: Monday - Friday 9:00 am-5:30 pm EST Manfrotto Distribution - A company within The Vitec Group As no direct number is given, I would call the desk and ask for the service dpt... I have a collection of spare parts, but not a whole lock or locking collar, otherwise I would offer my help. Ben

03-03-2010, 02:30 PM	#5
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924 Original Poster	I have that number. In 8 tries, I've never reached anyone. It's a totally automated phone system. That's why I was hoping for another source for getting the parts.

03-03-2010, 03:10 PM	#6
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924 Original Poster	I now know why my calls went nowhere. I didn't have the ext. for the parts dept. Through an ex photo shop employee I now have that info. And I share. Manfrotto parts phone> 1-201-818-9500 ext. 244 Email> parts@bogenimaging.com

03-04-2010, 03:31 AM	#7
Ben_Edict Veteran Member Join Date: Jul 2007 Location: SouthWest "Regio" Photos: Albums Posts: 3,309	Thanks for the info, though I would expect to have a central desk, where somebody sits and answers questions and redirects calls. Ben

03-04-2010, 04:53 AM	#8
wildlifephotog Inactive Account Join Date: Nov 2008 Location: USA Posts: 924 Original Poster	Maybe in Germany, not in the USA. Automated phones in the big businesses is the norm here. I plan on calling, and emailing today.

Manfrotto tripod parts

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