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03-12-2010, 03:21 PM   #16
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my chat session with Randall@Pentax

here is the text/chat conversation I had with Randall through Pentax Customer Support....
I feel alot better.
-----------------------------------------------
Please wait while we find an agent to assist you...
You have been connected to Randall S.
Randall S: Thank you for contacting Pentax Chat Support. How may I help you?
Brian Bader: I am having problems registering my new Pentax KX and the lenses on the website.
Randall S: there is not registration required any more and the link is probably not working. just keep you sales receipt if you need warranty service.
Brian Bader: what about the "warrenty card" as mentioned in the literature? I didnt get that with my kit.
Randall S: we don't include warranty cards with our cameras. you don't need a card unless you purchase an extended warranty.
Brian Bader: oh, how do I do that? and how much?
Randall S: you can purchase the extended warranty through a dealer usually who sold you the camera, or from B&H Photo Video | Digital Cameras, Camcorders, or directly from us for $100.
Brian Bader: what do you recommend?
Randall S: to purchase from us you would have to fax us a copy of your receipt and then we would write up the order with your credit card information.
Randall S: you can probably get the warranty cheaper through a dealer.
Randall S: you have 90 days from the purchase date to get the extended warranty.
Brian Bader: okay, I will go to bhphotovideo.com I guess. What is the "extended warranty"?
Randall S: it adds 2 years to the standard 1 yr warranty against defects in the camera.
Brian Bader: okay great Randall. Anything else you think I might want to know? I am new to DSLR and I love the KX.
Randall S: no, i would just suggest going through the manual thoroughly.
Brian Bader: It is a big book! Thank you for your help today.
Randall S: Thank you for dropping by, Brian, and have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
----------------------------------

03-12-2010, 03:29 PM   #17
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Ira, that is where I got mine! I was a little panicked as $700 is pretty big to me for a fragile toy, but I feel better now! Gonna download the firmware and throw the batteries and and start shooting. My wife says I am like a little kid today.
03-12-2010, 03:36 PM   #18
Ira
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Posts: 5,216
QuoteOriginally posted by buffalobrian Quote
Ira, that is where I got mine! I was a little panicked as $700 is pretty big to me for a fragile toy, but I feel better now! Gonna download the firmware and throw the batteries and and start shooting. My wife says I am like a little kid today.
Don't worry about it, because chances are, if anything goes wrong, they won't cover it under the warranty anyway.

HAH!

Brian, nothing is going to go wrong, and if it does, it's because you accidentally dropped it in the toilet.

Think about the nightmare scenarios Pentax has to deal with broken cameras, and the people who lie about how they got broken.
03-12-2010, 03:39 PM   #19
Ira
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Join Date: Mar 2009
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I'll be home in a few minutes and I'll keep checking back here, so feel free to post here or PM me so I can help you as much as I can.

03-12-2010, 04:48 PM   #20
Ira
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Join Date: Mar 2009
Location: Coral Springs, FL
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I just realized something:

You have the sales receipt from them, correct? And not just your credit card invoice?

You need their invoice that indicates the serial #.
03-12-2010, 06:57 PM   #21
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I have the invoice. It matches the box info. On the box it has all 3 serial numbers(both lenses and body). BUT the serial number on the invc does not match the camera body. It matches the 18-55 lens. But all 3 numbers ARE on the side of the box.
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