Originally posted by maw Hi butangmucat,
You should initiate a dispute contacting (by phone if possible) Paypal and explaining why, and then advise what action they should or you should take against FedEx.
Paypal always has a copy of the sales contract (PDF) that you can download from the site.
All the best, Mario
Sorry for the lack of context here:
- I purchased a LX two years ago from a forum member via the marketplace, and we finished the transaction directly over PayPal transfer
- Recently it developed a fault, and I am sending it out for a CLA
- FedEx destroyed my camera when I am shipping it to the repair shop
I forgot to put in notes that the specific transfer is for that LX, so I would also need the PM to be submitted together with the PayPal transaction record, in order to prove the value of that LX and hold FedEx liable (they require the submission of proof-of-value document for the claims to process). It is not a dispute with a forum member, rather it is that I need the communication to help resolve a claim that holds FedEx liable.
Sincerely