Originally posted by reduno
Thank you for clarifying the official process and my apologies for suggesting the original poster contact you through PM. Since he appeared to have only communicated with the one seller, I suggested he PM someone else, primarily to determine if the issue was specific to that seller, or a more general messaging problem. Thanks again for the feedback and keep up the good work on the forums.
Most welcome for the clarification, and no need to apologize for the moderator PM suggestion.
For me personally, Private Messages allow me to take off my moderator hat and be a normal (whatever that means

) member, and as such, they are not official.