Silkypix software problem

**GordZ** · 10-22-2010, 12:04 PM

I have been using the Software Ver. 4 that came with my K-7 it was working fine. however I couldn't get it to modify enhance etc any pic's either JPEG or RAW. After rebooting it message appeared PTXUTL40.EX Problems needs to close clicked don't send. - Program disappeared. After a couple of attempts & rebouting my computer no change. Removed program and re-installed same message. Can any one help?

PointLookout · 10-22-2010, 01:39 PM

I can't help, but I can empathize. The version that came with my K-x earlier this year was so unstable (on WinXP) that I ditched it completely. I've since installed on a different computer running Win7 and stability seems fine. I still rarely use the software though because I find it annoyingly slow. Good luck!

dosdan · 10-22-2010, 01:40 PM - **1 Like**

If you check mark some files and then close Pentax DCU4 without unchecking them you will get this error. A reinstall does not clear the contents of the Pentax Application Data directory. I don't use DCU4 (I'm a SilkyPix Pro user), but I just confirmed this by getting DCU4 to crash for me.

The file you need to delete is CheckInfo.ini. In my case it's in the
C:\Documents and Settings\Dan\Local Settings\Application Data\Pentax\Digital Camera Utility 4 directory.
Application Data is a hidden directory.

You can locate it by doing a search for checkinfo.ini, including hidden files & directories in the search options. Then delete this file. Just worked for me!

If you want, put a shortcut to this directory on your Desktop or in your Photo Programs folder so you can easily get there if it happens again. You could name the shortcut "Delete CheckInfo.ini in here".

You could also create a batch file in Notepad and run it.

Name the text file Fix_DCU.bat

The text file contains 1 command line. Use the right full pathname for you.

del "C:\Documents and Settings\Dan\Local Settings\Application Data\Pentax\Digital Camera Utility 4\checkinfo.ini"

There were some stability fixes also in v4.21 so make sure you're running at least that version.

Dan

**GordZ** · 10-22-2010, 03:40 PM

Thanks I fixed it by deleating CheckInfo.ini file as you indicated. It seams to be working fine. Is there an update to the software? If there is how can I find it?
thanks again

dosdan · 10-22-2010, 03:46 PM

Here's a link to DCU 4.21

PENTAX Digital Camera Utility 4 Update for Windows : Software Downloads : PENTAX

Dan

**GordZ** · 10-23-2010, 12:37 PM

Thanks Dan,
I updated the software with out any more problems

**Eric Seavey** · 10-30-2010, 06:26 AM

I had the same problem too....suddenly the silkypix software stopped working. Deleting the checkinfo.ini file indeed helped.

Even better, version 4.31 is finally out. I haven't been too impressed with the software yet and only use it for converting PEF files to DNG so I have two raw versions and read the dng files in Photoshop CS3.

Thanks a bunch!

10-22-2010, 12:04 PM	#1
GordZ Site Supporter Join Date: Nov 2009 Location: Bobcaygeon, On Photos: Gallery \| Albums Posts: 82	Silkypix software problem I have been using the Software Ver. 4 that came with my K-7 it was working fine. however I couldn't get it to modify enhance etc any pic's either JPEG or RAW. After rebooting it message appeared PTXUTL40.EX Problems needs to close clicked don't send. - Program disappeared. After a couple of attempts & rebouting my computer no change. Removed program and re-installed same message. Can any one help?

10-22-2010, 01:40 PM - 1 Like	#3
dosdan Pentaxian Join Date: Dec 2007 Location: Brisbane, Australia Photos: Gallery \| Albums Posts: 1,741	If you check mark some files and then close Pentax DCU4 without unchecking them you will get this error. A reinstall does not clear the contents of the Pentax Application Data directory. I don't use DCU4 (I'm a SilkyPix Pro user), but I just confirmed this by getting DCU4 to crash for me. The file you need to delete is CheckInfo.ini. In my case it's in the C:\Documents and Settings\Dan\Local Settings\Application Data\Pentax\Digital Camera Utility 4 directory. Application Data is a hidden directory. You can locate it by doing a search for checkinfo.ini, including hidden files & directories in the search options. Then delete this file. Just worked for me! If you want, put a shortcut to this directory on your Desktop or in your Photo Programs folder so you can easily get there if it happens again. You could name the shortcut "Delete CheckInfo.ini in here". You could also create a batch file in Notepad and run it. Name the text file Fix_DCU.bat The text file contains 1 command line. Use the right full pathname for you. del "C:\Documents and Settings\Dan\Local Settings\Application Data\Pentax\Digital Camera Utility 4\checkinfo.ini" There were some stability fixes also in v4.21 so make sure you're running at least that version. Dan Last edited by dosdan; 10-22-2010 at 02:24 PM.

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10-22-2010, 01:39 PM	#2
PointLookout Junior Member Join Date: Jul 2010 Posts: 33	I can't help, but I can empathize. The version that came with my K-x earlier this year was so unstable (on WinXP) that I ditched it completely. I've since installed on a different computer running Win7 and stability seems fine. I still rarely use the software though because I find it annoyingly slow. Good luck!

10-22-2010, 03:40 PM	#4
GordZ Site Supporter Join Date: Nov 2009 Location: Bobcaygeon, On Photos: Gallery \| Albums Posts: 82 Original Poster	Thanks I fixed it by deleating CheckInfo.ini file as you indicated. It seams to be working fine. Is there an update to the software? If there is how can I find it? thanks again

10-22-2010, 03:46 PM	#5
dosdan Pentaxian Join Date: Dec 2007 Location: Brisbane, Australia Photos: Gallery \| Albums Posts: 1,741	Here's a link to DCU 4.21 PENTAX Digital Camera Utility 4 Update for Windows : Software Downloads : PENTAX Dan

10-23-2010, 12:37 PM	#6
GordZ Site Supporter Join Date: Nov 2009 Location: Bobcaygeon, On Photos: Gallery \| Albums Posts: 82 Original Poster	Thanks Dan, I updated the software with out any more problems

10-30-2010, 06:26 AM	#7
Eric Seavey Site Supporter Join Date: Feb 2008 Location: Irvine, CA Photos: Gallery \| Albums Posts: 307	I had the same problem too....suddenly the silkypix software stopped working. Deleting the checkinfo.ini file indeed helped. Even better, version 4.31 is finally out. I haven't been too impressed with the software yet and only use it for converting PEF files to DNG so I have two raw versions and read the dng files in Photoshop CS3. Thanks a bunch!