[ianfromtas]

All of du4 silkypix settings in all panes are grayed out and can't be used. Is it possible to get pentax to do something about their software. I have lightroom but I wanted to try du4 first.

[dosdan]

Is the source image you loaded a .PEF?

[Wheatfield]

Without more information, this sounds more like a wetware issue than a software issue.

[ianfromtas]

You say it may be a 'wetware' issue more than a software one, I don't know what you mean. I have tried to install it on win7 and my old xp and it will not work. I hope the term 'wetware' isn't what I think it is, but I have all but given up on pentax software. Adobe seems to just work. Perhaps pentax might try emulating 'working' editing software.

[Wheatfield]

So much for more information.
Which version of Pentax Software? Is it the one that came with your camera or a prior one?
I find it really hard to believe that the software just plain doesn't work, given that there would be a thread much like the low light front focusing issue were this the case.

[waxsage]

All of du4 silkypix settings in all panes are grayed out and can't be used. Is it possible to get pentax to do something about their software. I have lightroom but I wanted to try du4 first.

I have a similar problem, perhaps identical, when I use Silkypix on my MacbookPro. I don't have this problem on my Desktop running Windows Vista 64 bit OS. I gather you have this problem on your system with Windows 7 which I don't have so I can't comment on that.

The greyed out options might be where a lens is attached that doesn't have a data base in the software, e.g. when I use an old K mount lens, M 50 1.7, there are no electrical contacts so no chance of data about that lens being saved with the image file. Therefore I didn't expect to be able to alter any lens aberration in Silkypix and indeed the settings are greyed out. This is true whether I am using Silypix on the Mac or my PC with windows.

Is that the sort of thing you meant?

[ianfromtas]

I have a similar problem, perhaps identical, when I use Silkypix on my MacbookPro. I don't have this problem on my Desktop running Windows Vista 64 bit OS. I gather you have this problem on your system with Windows 7 which I don't have so I can't comment on that.

The greyed out options might be where a lens is attached that doesn't have a data base in the software, e.g. when I use an old K mount lens, M 50 1.7, there are no electrical contacts so no chance of data about that lens being saved with the image file. Therefore I didn't expect to be able to alter any lens aberration in Silkypix and indeed the settings are greyed out. This is true whether I am using Silypix on the Mac or my PC with windows.

Is that the sort of thing you meant?

Not quite, It was the side pane controls grayed out. However I seen to have fixed the problem by updating the software to 4.31. All is well with the software now. They must have realized there was a problem.
Thanks anyway.

[ianfromtas]

So much for more information.
Which version of Pentax Software? Is it the one that came with your camera or a prior one?
I find it really hard to believe that the software just plain doesn't work, given that there would be a thread much like the low light front focusing issue were this the case.

Ok, I updated the original utility4 to 4.31. I opened the program and selected a photo I had taken with the camera. A JPEG file. The right panel is grayed out except for blue buttons, which won't move. When I click on the photo again the program stops working and shuts down. In the right pane the exposure/tone, white balance and custom tab open but the controls don't operate. The laboratory and custom tabs open but I can't change any settings.
The software that came with the camera is utility 4 and I have a lot of trouble installing it, sometimes I try 3 times before it installs. Is there a setting I have to adjust or is the disk faulty?

[dosdan]

selected a photo I had taken with the camera. A JPEG file.

What happens when you open a PEF file? This is a raw converter.

In the full SilkyPix (don't know about DCU) you can do some, but not all, processing on JPEGs as SP converts them to a pseudo-raw format internally. However things like WB only have relative adjustment possible. (Absolute WB info is lost in the original conversion to JPEG in the camera.)

Dan.

[ianfromtas]

What happens when you open a PEF file? This is a raw converter.

In the full SilkyPix (don't know about DCU) you can do some, but not all, processing on JPEGs as SP converts them to a pseudo-raw format internally. However things like WB only have relative adjustment possible. (Absolute WB info is lost in the original conversion to JPEG in the camera.)

Dan.

OK . I don't know what a PEF file is. The camera saves to jpeg by default as I see it, and I should be able to adjust it as that. DO you mean I have to save every photo as a raw image? What is a PEF file and where do I go to get the full silkypix?

[ianfromtas]

OK i found silkypix and pef raw image info, I will go from there. Thanks

[waxsage]

OK i found silkypix and pef raw image info, I will go from there. Thanks

Glad to hear you may have a solution. I still can't run any slideshow with Silkypix on my MacbookPro, though I can access some of the editing parts of the software by accessing the windows tab on the menu bar! I also still get intermittent crashes with a dialogue box saying a report will be sent to Apple!

This can't be right as Silkypix works as I presume it should on my PC with Vista 64bit.

[ianfromtas]

Glad to hear you may have a solution. I still can't run any slideshow with Silkypix on my MacbookPro, though I can access some of the editing parts of the software by accessing the windows tab on the menu bar! I also still get intermittent crashes with a dialogue box saying a report will be sent to Apple!

This can't be right as Silkypix works as I presume it should on my PC with Vista 64bit.

Well I used raw files after the debacle last week. I also updated to 4.31 and definitely only used single clicks when opening a file. Dcu4 seems to only process raw files and does it very well. After the photo is adjusted I save it to /documents/pentax and it gives you the option to save it as a jpeg or other file types. Seems good now. Cheers. Ian

[waxsage]

Well I used raw files after the debacle last week. I also updated to 4.31 and definitely only used single clicks when opening a file. Dcu4 seems to only process raw files and does it very well. After the photo is adjusted I save it to /documents/pentax and it gives you the option to save it as a jpeg or other file types. Seems good now. Cheers. Ian

Well Ian, that's good that you have got the software to run with Windows 7. I have just emailed Pentax tech people again with the problems that persist with running Silkypix on my Mac.

Is there anyone else out there with this problem?