Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
08-02-2013, 12:17 PM   #1
Site Supporter
Site Supporter




Join Date: Nov 2010
Location: Hong Kong
Photos: Gallery
Posts: 439
Scanner Issue with PSE7 / Win 7

Hi all,

I hate asking for computing help, but I'm really stumped...

I recently bought a new wireless router (ASUS RT-N66U) that has two USB ports. I've connected one to an external drive (works just fine throughout my network) and the other to my Canon multi-function device (printer/scanner). The MFD was installed as a Local Printer using a TCP/IP port per ASUS instructions...

I have two desktops connected via ethernet cable to the router (wireless is just for laptops, iPhones, guests etc.). One desktop is running Windows XP and the other is running Windows 7. On my Windows XP computer both printer and scanner work just fine with Photoshop Elements 7 and Acrobat Standard 7.0. On the Win 7 machine I can print with no problems, but Elements does not "see" the scanner and nothing I've tried has had any effect (File/Import has only two options, Frame From Video and WIA Support). I tried deleting the printer (from Devices and Printers) and reinstalling it, I've tried deleting and reinstalling drivers, and most recently I tried uninstalling and then reinstalling PS Elements (which was a major pain in its own right...). I don't have a full-up version of Acrobat to check on the Win 7 machine, but Picasa has an import from scanner function and it doesn't see the scanner either (but it will print to it). I assume I'm experiencing a Windows 7 issue, since it affects PSE and Picasa but I can't find anything useful on the web. Any experts out there?

Regards,


Tim Wilson

08-02-2013, 02:20 PM   #2
Veteran Member
chromo's Avatar

Join Date: Feb 2010
Location: North Coast NSW
Photos: Gallery | Albums
Posts: 578
First thing to do is make sure you have the latest windows updates, then check Canon for updates for your printer.

Loopyloo
08-02-2013, 06:18 PM   #3
New Member




Join Date: Jul 2013
Location: New York
Posts: 19
Can you see the scanner on the Windows 7 machine?
08-03-2013, 02:20 PM   #4
Site Supporter
Site Supporter




Join Date: Nov 2010
Location: Hong Kong
Photos: Gallery
Posts: 439
Original Poster
Thanks guys. Both my OS and printer drivers are up-to-date.

Lou -- No, the Win 7 machine doesn't see the scanner but it does see the printer (it's a 3-in-1 MFD). If I disconnect the MFD from the router and connect it directly to the Win 7 computer then it works just fine. Sort of defeats the purpose though--I wanted to be able to access it from any computer on the network... Never expected the Win 7 machine to be the limiting factor.

08-05-2013, 10:29 AM   #5
Site Supporter
Site Supporter




Join Date: Nov 2010
Location: Hong Kong
Photos: Gallery
Posts: 439
Original Poster
I guess I'm giving up on this one. I even installed Windows XP mode on my Win 7 machine and installed PSE in that environment but that didn't work either. I surrender!
08-06-2013, 06:09 AM   #6
New Member




Join Date: Jul 2013
Location: New York
Posts: 19
Don't give up. try this:
Go to Control Panel and in the search box type 'view network devices'
Click on 'View network computers and devices'
When you see the scanner, right click on it and select 'Install'
You should proceed by following the on screen instructions.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
elements, photography, photoshop, picasa, print, printer, scanner, win, windows
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
K-7 with intermittent green line issue heasley Troubleshooting and Beginner Help 13 03-13-2013 11:48 PM
Issue with Bridge (CS 5.1) Can't open image with Right Click Win 7 PC Peter Zack Digital Processing, Software, and Printing 2 12-06-2011 04:32 AM
Win a camera, win a lens, or win $500 in gift cards - 2011 Holiday Giveaway Adam Pentax DSLR Discussion 6 11-11-2011 04:39 AM
Architecture Learning PSE7 Oggy Photo Critique 2 10-17-2009 07:43 PM
Help with possible 50 1.7 A issue dstoepfel Pentax SLR Lens Discussion 12 04-28-2007 01:56 AM



All times are GMT -7. The time now is 09:46 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top