Adobe DNG Converter v12.2 install fails on Win 10

stevebrot · 02-17-2020, 02:44 PM

I downloaded the Adobe DNG Converter v12.2 from Adobe's download page today and was surprised to have the install apparently not complete on Windows 10. Is this a known problem?

My box did security updates a few days ago.

Steve

vonBaloney · 02-17-2020, 03:05 PM

I just gave it a try, it installed fine. Maybe your virus program doesn't like it? Conflict with earlier version? Or you just need to reboot and try again maybe...

**Michail_P** · 02-17-2020, 03:13 PM

I also gave it a go. No problems at all. Works fine, I converted several PEFs , fast and simple.

stevebrot · 02-17-2020, 03:21 PM

Originally posted by vonBaloney

I just gave it a try, it installed fine. Maybe your virus program doesn't like it? Conflict with earlier version? Or you just need to reboot and try again maybe...

Originally posted by mixalis_kalymnos1611

I also gave it a go. No problems at all. Works fine, I converted several PEFs , fast and simple.

Thanks for checking this out. This came to my attention due to a help request on Facebook and will give it another try with a reboot and McAfee turned off.

Steve

stevebrot · 02-17-2020, 07:35 PM

Restarted and McAfee off, same result.

Update...The Windows application log recorded the crash...

Quote:

Faulting application name: Adobe DNG Converter.exe, version: 12.2.0.386, time stamp: 0x5e33589d
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xc06d007e
Fault offset: 0x000000000003a839
Faulting process id: 0x2e90
Faulting application start time: 0x01d5e5f7aaa188a8
Faulting application path: C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: fd1f1fb9-ee39-4954-a16f-ae00ba00353a
Faulting package full name:
Faulting package-relative application ID:

A crash report was also sent to Microsoft:

Quote:

Fault bucket 1668069350713577583, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe DNG Converter.exe
P2: 12.2.0.386
P3: 5e33589d
P4: KERNELBASE.dll
P5: 10.0.18362.535
P6: 50cc8d5a
P7: c06d007e
P8: 000000000003a839
P9:
P10:

Attached files:
.
.
. etc...etc...etc...

It appears that kernelbase.dll is not playing nice, either that or the recent version of the DNG converter has a bug.

Steve

rawr · 02-17-2020, 07:51 PM

Originally posted by stevebrot

Restarted and McAfee off, same result.

Typical Adobe software engineering.

I've been trying to install the latest LR Classic update on a Win10 PC and the install has been dying with 41% or 43% downloaded about 5 times now.

Meanwhile I can download and install other big [non Adobe] apps no problem.

vonBaloney · 02-17-2020, 08:43 PM

I didn't download until I read your thread today, and it was no trouble.

**microlight** · 02-18-2020, 12:16 AM

I’m still running a previous version on Win10 and it works fine.

stevebrot · 02-18-2020, 10:01 AM

Originally posted by microlight

I’m still running a previous version on Win10 and it works fine.

I too went back to a version from about a year ago and it works fine on Win 10.

Steve

02-17-2020, 02:44 PM	#1
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Adobe DNG Converter v12.2 install fails on Win 10 I downloaded the Adobe DNG Converter v12.2 from Adobe's download page today and was surprised to have the install apparently not complete on Windows 10. Is this a known problem? My box did security updates a few days ago. Steve

02-17-2020, 07:35 PM	#5
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Restarted and McAfee off, same result. Update...The Windows application log recorded the crash... Quote: Faulting application name: Adobe DNG Converter.exe, version: 12.2.0.386, time stamp: 0x5e33589d Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a Exception code: 0xc06d007e Fault offset: 0x000000000003a839 Faulting process id: 0x2e90 Faulting application start time: 0x01d5e5f7aaa188a8 Faulting application path: C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: fd1f1fb9-ee39-4954-a16f-ae00ba00353a Faulting package full name: Faulting package-relative application ID: A crash report was also sent to Microsoft: Quote: Fault bucket 1668069350713577583, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Adobe DNG Converter.exe P2: 12.2.0.386 P3: 5e33589d P4: KERNELBASE.dll P5: 10.0.18362.535 P6: 50cc8d5a P7: c06d007e P8: 000000000003a839 P9: P10: Attached files: . . . etc...etc...etc... It appears that kernelbase.dll is not playing nice, either that or the recent version of the DNG converter has a bug. Steve Last edited by stevebrot; 02-17-2020 at 07:42 PM.

02-18-2020, 12:16 AM	#8
microlight Site Supporter Join Date: Sep 2011 Location: Hampshire, UK Posts: 2,129	I’m still running a previous version on Win10 and it works fine. Last edited by microlight; 02-18-2020 at 01:06 AM.

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02-17-2020, 03:05 PM	#2
vonBaloney Pentaxian Join Date: Oct 2011 Location: Albuquerque, NM Posts: 6,029	I just gave it a try, it installed fine. Maybe your virus program doesn't like it? Conflict with earlier version? Or you just need to reboot and try again maybe...

02-17-2020, 03:13 PM	#3
Michail_P Site Supporter Join Date: Nov 2019 Location: Kalymnos Photos: Gallery Posts: 3,006	I also gave it a go. No problems at all. Works fine, I converted several PEFs , fast and simple.

02-17-2020, 03:21 PM	#4
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Originally posted by vonBaloney I just gave it a try, it installed fine. Maybe your virus program doesn't like it? Conflict with earlier version? Or you just need to reboot and try again maybe... Originally posted by mixalis_kalymnos1611 I also gave it a go. No problems at all. Works fine, I converted several PEFs , fast and simple. Thanks for checking this out. This came to my attention due to a help request on Facebook and will give it another try with a reboot and McAfee turned off. Steve

02-17-2020, 07:51 PM	#6
rawr Veteran Member Join Date: Jun 2009 Posts: 11,913	Originally posted by stevebrot Restarted and McAfee off, same result. Typical Adobe software engineering. I've been trying to install the latest LR Classic update on a Win10 PC and the install has been dying with 41% or 43% downloaded about 5 times now. Meanwhile I can download and install other big [non Adobe] apps no problem.

02-17-2020, 08:43 PM	#7
vonBaloney Pentaxian Join Date: Oct 2011 Location: Albuquerque, NM Posts: 6,029	I didn't download until I read your thread today, and it was no trouble.

02-18-2020, 10:01 AM	#9
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007 Original Poster	Originally posted by microlight I’m still running a previous version on Win10 and it works fine. I too went back to a version from about a year ago and it works fine on Win 10. Steve