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08-20-2009, 03:58 PM   #1
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Datacolor response

Does anyone know where the serial # for Spyder3Pro is? The website says on the cd sleeve. The sleeve on my copy is black; I see no other numbers. I made an inquiry ticket with Datacolor, but have not heard back.R

08-20-2009, 04:40 PM   #2
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Should be a label on that black CD envelope with the serial number on it. I just had to go through the activation thing myself a week ago when it convinced me to upgrade to version 3.11 of the software.
08-20-2009, 04:45 PM   #3
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No label, other than on the package. I have tried all combinations of those to no avail. Still no response. There is no telephone number either.
08-20-2009, 05:00 PM   #4
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If you're trying to upgrade to the latest release of the SW, they have changed the number schemes from a serial number to a license key. When I upgraded it recognized my original number, provided me with the new number (which I saved) and it loaded w/o issue.

08-20-2009, 08:26 PM   #5
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QuoteOriginally posted by mysterick Quote
Does anyone know where the serial # for Spyder3Pro is? The website says on the cd sleeve. The sleeve on my copy is black; I see no other numbers. I made an inquiry ticket with Datacolor, but have not heard back.R
If you purchased the product and can not install it due to the lack of a SN, then return it for one that has the SN label on the installation disk.
08-21-2009, 05:13 AM   #6
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It's all good

I received an e-mail apology (vacation understaffing like at my office) with a 'new personal serial #. Worked like a charm and now I have the License Code number and a beautifully calibrated laptop. Thanks all.
08-21-2009, 08:44 AM   #7
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Well that's good news indeed. I certainly like seeing happy endings to customer service sagas - especially when it concerns vendors I use.

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