Pentax Digital Camera Utility 4 problem

mba1971 · 12-14-2009, 07:32 PM

Hey!

I installed the forementionned software bundled with my new K7. It worked great.

But yesterday, i tryed to open it and.....BUG! It doesn't open, I only get a windows message sayin the softwarew had a problem and could not open...

Is ther a known problem with other programs?

planedriver · 12-15-2009, 05:45 AM

I've just bought a K-x, installed the program and it develops a windows message stating there's a problem in the program during operation.

Andras

Mike Moffet · 12-15-2009, 06:46 AM

I have the same problem. I used the technical support link on the Pentax web site to report it about a week ago and have received no reply.

Mike

jeffkrol · 12-15-2009, 07:56 AM

Originally posted by mba1971

Hey!

I installed the forementionned software bundled with my new K7. It worked great.

But yesterday, i tryed to open it and.....BUG! It doesn't open, I only get a windows message sayin the softwarew had a problem and could not open...

Is ther a known problem with other programs?

Seems like an uncommon yet not rare problem:
Things that worked (temporarily at least):
Re: Digital Camera Utilty 4 Crashes on my PC: Pentax SLR Talk Forum: Digital Photography Review
IF a registry clean and reinstall works for you I'd suggest the first thing you do is change all the default folders in the program to ones out of Windows "trouble" zones like "My Documents" or any folders in "My Programs"... just stick
a "RAW" folder on "C" and a "processed" folder. Long shot but what the heck..

claus · 12-26-2009, 02:41 PM - **3 Likes**

Application Error... ptxutl40.exe

This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem.

Also the common next steps:

1. Try to launch again
2. Reboot and lauch again
3. Reinstall
4. Installing the update (4.11)
5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry

Don't waste your time - here is a suitable solution.

My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing.

A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures!

You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>"

Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions!

Good luck
claus

timo4352 · 01-22-2010, 08:54 PM

Thank you Claus
I just used this fix and it works! I simply renamed the file as I was a little afraid to just delete it. Anybody else having this trouble -- this will work for you.
Maybe this can be added to a sticky or something?
Thank you thank you thank you Claus

Tim

Originally posted by claus

Application Error... ptxutl40.exe

This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem.

Also the common next steps:

1. Try to launch again
2. Reboot and lauch again
3. Reinstall
4. Installing the update (4.11)
5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry

Don't waste your time - here is a suitable solution.

My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing.

A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures!

You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>"

Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions!

Good luck
claus

Arpe · 01-23-2010, 03:13 AM

Worked for me too. Deleted checkinfo.ini.

foivosloxias · 01-29-2010, 02:05 AM

Same here !
Thanks so much !
I had just updated my bios on a HP pavilion dv6t win7x64 and I thought that was causing all the trouble.
This should be a sticky.

gordzilla · 03-16-2010, 10:26 PM

I just wanted to give this athread a bump because it just saved me much frustration, and I thought it may help someone else.

mpampinos · 03-25-2010, 11:57 PM

I have the same promplem when i use this program can anybody from pentax help us???????????????

mpampinos · 03-25-2010, 11:58 PM

i have the same promplem when i use this program can anybody from pentax help us???????????????

rodfs · 05-23-2010, 06:51 AM

I had this problem but claus' fix worked easily. thanks!

Lucas · 06-24-2010, 07:15 PM

Originally posted by claus

Application Error... ptxutl40.exe

This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem.

Also the common next steps:

1. Try to launch again
2. Reboot and lauch again
3. Reinstall
4. Installing the update (4.11)
5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry

Don't waste your time - here is a suitable solution.

My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing.

A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures!

You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>"

Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions!

Good luck
claus

I dont have a local settings folder. Windows XP. I tried a search as well and was not able to locate the file folder that is recommended for deletion or renaming...thoughts???

Thanks!

Lucas · 06-25-2010, 07:11 AM

Originally posted by Lucas

I dont have a local settings folder. Windows XP. I tried a search as well and was not able to locate the file folder that is recommended for deletion or renaming...thoughts???

Thanks!

Just got off the phone with Pentax. You do not need to reinstall or even upgrade.

There's a bug in the program that causes it to crash if you exit the program while any photos have a check mark in the box.

Take all of your photos and move them to a new folder (do NOT name the folder PENTAX). I called mine K-X.

Delete the original folder and relaunch the program.

Worked perfect for me

Kitchen Warrior · 08-30-2010, 01:42 PM

...ha funzionato rinominare il CheckInfo.ini anche con me

thanks

12-14-2009, 07:32 PM	#1
mba1971 Senior Member Join Date: Oct 2009 Location: Smalltown, Quebec Photos: Albums Posts: 179	Pentax Digital Camera Utility 4 problem Hey! I installed the forementionned software bundled with my new K7. It worked great. But yesterday, i tryed to open it and.....BUG! It doesn't open, I only get a windows message sayin the softwarew had a problem and could not open... Is ther a known problem with other programs?

12-26-2009, 02:41 PM - 3 Likes	#5
claus New Member Join Date: Dec 2009 Posts: 1	Application Error... ptxutl40.exe Application Error... ptxutl40.exe This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem. Also the common next steps: 1. Try to launch again 2. Reboot and lauch again 3. Reinstall 4. Installing the update (4.11) 5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry Don't waste your time - here is a suitable solution. My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing. A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures! You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>" Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions! Good luck claus

03-25-2010, 11:57 PM	#10
mpampinos Inactive Account Join Date: Mar 2010 Location: ATHENS Photos: Albums Posts: 4	[langtitle=el]I have promplem[/langtitle] I have the same promplem when i use this program can anybody from pentax help us???????????????

03-25-2010, 11:58 PM	#11
mpampinos Inactive Account Join Date: Mar 2010 Location: ATHENS Photos: Albums Posts: 4	[langtitle=el]I have promplem[/langtitle] i have the same promplem when i use this program can anybody from pentax help us???????????????

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12-15-2009, 05:45 AM	#2
planedriver Inactive Account Join Date: Feb 2009 Location: Velence, Hungary Posts: 664	I've just bought a K-x, installed the program and it develops a windows message stating there's a problem in the program during operation. Andras

12-15-2009, 06:46 AM	#3
Mike Moffet Inactive Account Join Date: Oct 2007 Location: Foresthill, CA Posts: 12	I have the same problem. I used the technical support link on the Pentax web site to report it about a week ago and have received no reply. Mike

12-15-2009, 07:56 AM	#4
jeffkrol Veteran Member Join Date: Sep 2006 Location: Wisconsin USA Photos: Gallery Posts: 8,434	Originally posted by mba1971 Hey! I installed the forementionned software bundled with my new K7. It worked great. But yesterday, i tryed to open it and.....BUG! It doesn't open, I only get a windows message sayin the softwarew had a problem and could not open... Is ther a known problem with other programs? Seems like an uncommon yet not rare problem: Things that worked (temporarily at least): Re: Digital Camera Utilty 4 Crashes on my PC: Pentax SLR Talk Forum: Digital Photography Review IF a registry clean and reinstall works for you I'd suggest the first thing you do is change all the default folders in the program to ones out of Windows "trouble" zones like "My Documents" or any folders in "My Programs"... just stick a "RAW" folder on "C" and a "processed" folder. Long shot but what the heck..

01-22-2010, 08:54 PM	#6
timo4352 Inactive Account Join Date: Jan 2010 Location: Ohio Photos: Gallery \| Albums Posts: 169	Thank you Claus I just used this fix and it works! I simply renamed the file as I was a little afraid to just delete it. Anybody else having this trouble -- this will work for you. Maybe this can be added to a sticky or something? Thank you thank you thank you Claus Tim Originally posted by claus Application Error... ptxutl40.exe This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem. Also the common next steps: 1. Try to launch again 2. Reboot and lauch again 3. Reinstall 4. Installing the update (4.11) 5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry Don't waste your time - here is a suitable solution. My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing. A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures! You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>" Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions! Good luck claus

01-23-2010, 03:13 AM	#7
Arpe Pentaxian Join Date: Sep 2006 Location: New Zealand Photos: Gallery \| Albums Posts: 4,452	Worked for me too. Deleted checkinfo.ini.

01-29-2010, 02:05 AM	#8
foivosloxias Junior Member Join Date: Dec 2009 Photos: Gallery \| Albums Posts: 25	Same here ! Thanks so much ! I had just updated my bios on a HP pavilion dv6t win7x64 and I thought that was causing all the trouble. This should be a sticky.

03-16-2010, 10:26 PM	#9
gordzilla New Member Join Date: Sep 2009 Location: Vancouver Island B.C. Posts: 8	I just wanted to give this athread a bump because it just saved me much frustration, and I thought it may help someone else.

05-23-2010, 06:51 AM	#12
rodfs Junior Member Join Date: Jan 2010 Posts: 42	I had this problem but claus' fix worked easily. thanks!

06-24-2010, 07:15 PM	#13
Lucas Inactive Account Join Date: Jun 2010 Posts: 16	Originally posted by claus Application Error... ptxutl40.exe This message appears while launching "Pentax Digital Camera Utility 4", supplied with your new K7 or K-x. Three options are offered: Message to Microsoft, Do not send and Debug. None of them does the problem. Also the common next steps: 1. Try to launch again 2. Reboot and lauch again 3. Reinstall 4. Installing the update (4.11) 5. Uninstall of DCU4, deleting the programm folder and cleaning of windows registry Don't waste your time - here is a suitable solution. My last activity was marking about 200 files with the build-in markers. Without further action i had to close DCU4. From then DCU4 ended every launching in crashing. A deep quest in XP's own (and normally hidden) folders brought the cause: If you mark pictures DCU4 creates a CheckInfo.ini file. If you rename, delete or empty this file launching DCU4 will work normally... until you mark some pictures! You will find CheckInfo.ini in folder "<Drive>:\Documents and Settings\<Username>\Local Settings\application data\Pentax\Digital Camera Utility 4>" Please remember: I'm using Windows XP Home (german edition). Therefore folder names are different from other languages editions! Good luck claus I dont have a local settings folder. Windows XP. I tried a search as well and was not able to locate the file folder that is recommended for deletion or renaming...thoughts??? Thanks!

06-25-2010, 07:11 AM	#14
Lucas Inactive Account Join Date: Jun 2010 Posts: 16	Originally posted by Lucas I dont have a local settings folder. Windows XP. I tried a search as well and was not able to locate the file folder that is recommended for deletion or renaming...thoughts??? Thanks! Just got off the phone with Pentax. You do not need to reinstall or even upgrade. There's a bug in the program that causes it to crash if you exit the program while any photos have a check mark in the box. Take all of your photos and move them to a new folder (do NOT name the folder PENTAX). I called mine K-X. Delete the original folder and relaunch the program. Worked perfect for me

08-30-2010, 01:42 PM	#15
Kitchen Warrior Inactive Account Join Date: Aug 2010 Posts: 1	...ha funzionato rinominare il CheckInfo.ini anche con me thanks