Originally posted by scottax1
I've read a couple posts from people who complain about not getting rebates.
Wondering, before I buy, how widespread this problem is.
What is your experience?
I have submitted a number of rebates to Pentax over the past few years. I received all but one within the 10 week time frame.
The first rebate processor that Pentax used (Express Rebates?) went out of business. Pentax switched to a new company and they have had some minor delays, but I did receive one rebate from them. I think they have recovered from the disaster of the first, failed company.
In my case, one of my rebates was sent to the old company just before they went under. They processed it but never sent a check and never forwarded the computer record to the new processor. I tried calling the new company and they couldn't help. I called the old company (or at least what remains of them) and they gave me the run-around ("our computer system has been down for a month and it might get fixed at some point in the future.") I called them again 3 weeks later and got the same brush-off. It was about 17 weeks after I mailed the rebate form, and it looked like I was out $50.
I finally called Pentax sales in Colorado and they were very helpful. I sent them copies of the rebate form and supporting documents and received a check in about 2 weeks. I appreciate that Pentax did the right thing and paid the rebate.