Had to send my K10D to pentax on middle of last week

MJB DIGITAL · 06-03-2008, 03:04 PM

and I got it back yesterday! 8)

...less than a week turnaround.

Pentax Pro Service KICKS!!! 8)

and they sent it back with a black body cap instead of that clearish white one...

christinelandon · 06-03-2008, 10:19 PM

It's nice when professionalism rears its head, isn't it?

Score on the body cap! (A real bayonet one, I assume?)

vievetrick · 06-04-2008, 05:18 AM

Insert picture of me banging head on table (smackhead) . Good for you, wish I could say the same.

flyer · 06-04-2008, 07:58 AM

I also had a turnaround of one week when I sent my K10D for repairs. Knocked my socks off!!!

pentkon52 · 06-04-2008, 09:25 AM

First two times i sent mine in, to time was about 2 weeks,

I just sent it back, so we will see.

Dave

Tom M · 06-04-2008, 09:41 AM

I have time and time again recommended the Pentax Pro Service to people. It is more responsive than that of Canon (no experience with Nikon, so) and being Free of Charge, it's a damn bargain to boot!

PentaxScott · 06-05-2008, 12:27 PM

Originally posted by MJB DIGITAL

and I got it back yesterday! 8)

...less than a week turnaround.

Pentax Pro Service KICKS!!! 8)

and they sent it back with a black body cap instead of that clearish white one...

WOW

How do you get service like that?!
I sent in my BG-2 grip for repair on May 20th (it stopped powering the camera when the only battery available was in the grip) and Pentax signed for receiving the pkg on the 22nd. Its been 2 1/2 weeks now and the only information im getting from the pentax website - when its working - is that the repair is "In Service". Hopefully it will be coming back to me soon.

ftpaddict · 06-05-2008, 01:34 PM

Originally posted by vievetrick

Insert picture of me banging head on table (smackhead) . Good for you, wish I could say the same.

You didn't send yours to Pentax, so.. you can bang that head again.

vievetrick · 06-05-2008, 01:55 PM

Thanks FTP BANG,BANG,BANG,BANG,BANG,BANG,BANG,BANG!!!!!! I started my email and phone call a day campaign to get my k10 back sooner. bang,bang,bang,bang!!!!

MJB DIGITAL · 06-05-2008, 01:58 PM

Hey Scott

Go on Pentax Imaging - Home and go to customer service and you can chat with a live representative.

8)

PentaxScott · 06-06-2008, 04:15 PM

FINALLY got the grip back today...with a message stating that nothing was found wrong with it.

After re-attaching the grip and putting the battery in the grip, the camera again fails to power on. With the battery in the body, the camera powers on, and the grip functions normally.

Ran through a series of tests with the Pentax rep over the phone, and now both the grip and the K10 are on their way BACK to Pentax for service. I hope to God the turn around time is a bit faster this time. Again, how do I get the Pro Service speed?

MJB DIGITAL · 06-06-2008, 06:00 PM

You have to request the application packet which can be found in the press tick sheet on their website i mentioned above.

then you have to fill it out and return it.

you need to make at least 51% of your income from photography to be a member.

...my application is still pending, but I made a couple of calls and got it pushed to pro service.

06-03-2008, 03:04 PM	#1
MJB DIGITAL Veteran Member Join Date: Jul 2007 Location: st. louis Posts: 1,170	Had to send my K10D to pentax on middle of last week and I got it back yesterday! 8) ...less than a week turnaround. Pentax Pro Service KICKS!!! 8) and they sent it back with a black body cap instead of that clearish white one...

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06-03-2008, 10:19 PM	#2
christinelandon Veteran Member Join Date: Jan 2008 Location: Seattle, Washington, USA Photos: Gallery Posts: 812	It's nice when professionalism rears its head, isn't it? Score on the body cap! (A real bayonet one, I assume?)

06-04-2008, 05:18 AM	#3
vievetrick Veteran Member Join Date: Sep 2006 Location: Easthampton - Massachusetts - USA Photos: Gallery Posts: 5,183	Insert picture of me banging head on table (smackhead) . Good for you, wish I could say the same.

06-04-2008, 07:58 AM	#4
flyer Veteran Member Join Date: Jan 2008 Location: Ste-Anne des Plaines, Qc., Canada Posts: 2,013	I also had a turnaround of one week when I sent my K10D for repairs. Knocked my socks off!!!

06-04-2008, 09:25 AM	#5
pentkon52 Veteran Member Join Date: May 2007 Location: York Region Canada Posts: 641	First two times i sent mine in, to time was about 2 weeks, I just sent it back, so we will see. Dave

06-04-2008, 09:41 AM	#6
Tom M Veteran Member Join Date: Aug 2007 Location: Lincoln Park, NJ Photos: Gallery Posts: 780	I have time and time again recommended the Pentax Pro Service to people. It is more responsive than that of Canon (no experience with Nikon, so) and being Free of Charge, it's a damn bargain to boot!

06-05-2008, 12:27 PM	#7
PentaxScott Senior Member Join Date: Jan 2008 Location: Salt Lake City UT Photos: Albums Posts: 182	Originally posted by MJB DIGITAL and I got it back yesterday! 8) ...less than a week turnaround. Pentax Pro Service KICKS!!! 8) and they sent it back with a black body cap instead of that clearish white one... WOW How do you get service like that?! I sent in my BG-2 grip for repair on May 20th (it stopped powering the camera when the only battery available was in the grip) and Pentax signed for receiving the pkg on the 22nd. Its been 2 1/2 weeks now and the only information im getting from the pentax website - when its working - is that the repair is "In Service". Hopefully it will be coming back to me soon.

06-05-2008, 01:34 PM	#8
ftpaddict Veteran Member Join Date: Jan 2008 Location: Yurp Photos: Gallery Posts: 4,666	Originally posted by vievetrick Insert picture of me banging head on table (smackhead) . Good for you, wish I could say the same. You didn't send yours to Pentax, so.. you can bang that head again.

06-05-2008, 01:55 PM	#9
vievetrick Veteran Member Join Date: Sep 2006 Location: Easthampton - Massachusetts - USA Photos: Gallery Posts: 5,183	Thanks FTP BANG,BANG,BANG,BANG,BANG,BANG,BANG,BANG!!!!!! I started my email and phone call a day campaign to get my k10 back sooner. bang,bang,bang,bang!!!!

06-05-2008, 01:58 PM	#10
MJB DIGITAL Veteran Member Join Date: Jul 2007 Location: st. louis Posts: 1,170 Original Poster	Hey Scott Go on Pentax Imaging - Home and go to customer service and you can chat with a live representative. 8)

06-06-2008, 04:15 PM	#11
PentaxScott Senior Member Join Date: Jan 2008 Location: Salt Lake City UT Photos: Albums Posts: 182	FINALLY got the grip back today...with a message stating that nothing was found wrong with it. After re-attaching the grip and putting the battery in the grip, the camera again fails to power on. With the battery in the body, the camera powers on, and the grip functions normally. Ran through a series of tests with the Pentax rep over the phone, and now both the grip and the K10 are on their way BACK to Pentax for service. I hope to God the turn around time is a bit faster this time. Again, how do I get the Pro Service speed?

06-06-2008, 06:00 PM	#12
MJB DIGITAL Veteran Member Join Date: Jul 2007 Location: st. louis Posts: 1,170 Original Poster	You have to request the application packet which can be found in the press tick sheet on their website i mentioned above. then you have to fill it out and return it. you need to make at least 51% of your income from photography to be a member. ...my application is still pending, but I made a couple of calls and got it pushed to pro service.