Originally posted by SpecialK Adorama is highly regarded. Ordering and delivery is fine (USA, anyways).
They are very sluggish on returning email, though. Sent two about a week apart to finally get a return authorization. After returning an item (arrived there 5/13), I have not seen a refund. Two more emails, never answered. Phone call last week, refund still in limbo as they dispute getting it back (shows delivered by Fed Ex.) Probably last of my business there if they drag their feet any more. There's always Beach and B&H.
Good luck with that Aussie order, though.
Firstly, may I offer my most sincere apologies that we have not been responding to either email enquiries, or dealing with returns and refunds as quickly as we should have been.
The problems in our systems have now have been identified, and hopefully everything will be running smoothly from now on.
Please contact me directly [helen.oster@adoramacamera.com] with your order number, and I will personally undertake to resolve your outstanding issues.
Could you also confirm whether your email was sent to service, sales, or
info@adorama.com?
Thank you
And once again, my apologies
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador