"best" service?

FHPhotographer · 02-28-2009, 12:59 PM

I see only one US factory service center (in Colorado) listed on the Pentax site. Assuming the camera is out of warranty, what's the general experience... that you can get better service directly through the Pentax center (they fix it right the first time) at a competitive price, or, that it's better to find a local "authorized" shop?
Brian

roentarre · 02-28-2009, 04:08 PM

Moved to Everything else section.

**Marc Langille** · 02-28-2009, 08:49 PM

Brian, if you use the Pentax Service Center in CO, use expedited service. It's worth the extra $40 if you want a fast turnaround. Their prices are very fair, IMO. Others may have a different experience - mine was quite good.

Regards,
Marc

FHPhotographer · 03-01-2009, 11:24 AM

Originally posted by Marc Langille

Brian, if you use the Pentax Service Center in CO, use expedited service. It's worth the extra $40 if you want a fast turnaround. Their prices are very fair, IMO. Others may have a different experience - mine was quite good.

Regards,
Marc

Thanks, Marc. How "expedited" is that, two weeks instead of six or something like that?
Brian

**Marc Langille** · 03-01-2009, 11:30 AM

Even better: 10 days maximum using expedited service. They ship it back via 2 day...

FHPhotographer · 03-01-2009, 12:05 PM

Thank you,
Brian

02-28-2009, 12:59 PM	#1
FHPhotographer Veteran Member Join Date: Jul 2008 Location: Fountain Hills, AZ Photos: Gallery \| Albums Posts: 1,297	"best" service? I see only one US factory service center (in Colorado) listed on the Pentax site. Assuming the camera is out of warranty, what's the general experience... that you can get better service directly through the Pentax center (they fix it right the first time) at a competitive price, or, that it's better to find a local "authorized" shop? Brian

03-01-2009, 11:24 AM	#4
FHPhotographer Veteran Member Join Date: Jul 2008 Location: Fountain Hills, AZ Photos: Gallery \| Albums Posts: 1,297 Original Poster	Expedited ? Originally posted by Marc Langille Brian, if you use the Pentax Service Center in CO, use expedited service. It's worth the extra $40 if you want a fast turnaround. Their prices are very fair, IMO. Others may have a different experience - mine was quite good. Regards, Marc Thanks, Marc. How "expedited" is that, two weeks instead of six or something like that? Brian

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02-28-2009, 04:08 PM	#2
roentarre Veteran Member Join Date: Oct 2006 Location: Melbourne, Australia Posts: 11,783	Moved to Everything else section.

02-28-2009, 08:49 PM	#3
Marc Langille Site Supporter Join Date: Dec 2006 Location: NW Arkansas, USA Posts: 4,710	Brian, if you use the Pentax Service Center in CO, use expedited service. It's worth the extra $40 if you want a fast turnaround. Their prices are very fair, IMO. Others may have a different experience - mine was quite good. Regards, Marc

03-01-2009, 11:30 AM	#5
Marc Langille Site Supporter Join Date: Dec 2006 Location: NW Arkansas, USA Posts: 4,710	Even better: 10 days maximum using expedited service. They ship it back via 2 day...

03-01-2009, 12:05 PM	#6
FHPhotographer Veteran Member Join Date: Jul 2008 Location: Fountain Hills, AZ Photos: Gallery \| Albums Posts: 1,297 Original Poster	Thank you, Brian