Originally posted by Peter Zack There is a very good chance the film was scratched when it was rolled up. It needs time to "set" after developing and can be soft. It's far better to have it cut and put in the loose envelopes for storage. But they should know better than to handle it with out gloves. That's a rookie/lazy mistake.
Digital doesn't make this any easier. I print more than most would (around 1200 prints a month plus enlargments) and it's been a battle. My local shop just got a new printer that can handle the enlarging I do and I go them to do a "test print" 16x20. It was at least 3 stops underexposed. I talked to them about it and the printer is calibrated to the monitor which isn't calibrated itself. So they check the image on the screen but can't tell acurately what will be printed. I explained that I use a calibrated monitor and they need to as well. Then calibrate the printer to that. Nope I may as well talk to a parking meter. So my stuff goes to Calgary (4000 Kms away) and it's worth the cost of delivery.
Peter, thanks for the comments. I guess from now on I'll have them sleeved. I just stopped them from doing that because they can only cut them to four frames and my scanner can handle six frames at a time per holder = 12 frames in one scan. Believe it or not but I've gotten wet film back from them too.
Well, you sure print more than I do, but I do my own printing unless I want enlargements bigger than 8x10. I used to have a printer for those also, it was an Epson 1270.
How do you calibrate a monitor? Mine is a Samsung 22" LCD. Though the prints I do, come out just as I expected from my Epson R280 photo printer.