[Russell-Evans]

A number of people are suggesting writing "Pentax" to express concern over the SDM issue. "Pentax" seems to be run by country or region. This makes it seem that a user in AU writing to Pentax AU, a user in the US writing to Pentax US, a user in CA writing to Pentax CA, and another in the EU writing to Pentax EU, will be less effective than those same four users writing to a common "Pentax". Maybe Pentax headquarters?

So the question is, do Japanese consumers petition Japanese business? I know this is an accepted practice in the US, but have no idea in other cultures.

Thank you
Russell

[jeffkrol]

A number of people are suggesting writing "Pentax" to express concern over the SDM issue. "Pentax" seems to be run by country or region. This makes it seem that a user in AU writing to Pentax AU, a user in the US writing to Pentax US, a user in CA writing to Pentax CA, and another in the EU writing to Pentax EU, will be less effective than those same four users writing to a common "Pentax". Maybe Pentax headquarters?
So the question is, do Japanese consumers petition Japanese business? I know this is an accepted practice in the US, but have no idea in other cultures.
Thank you
Russell

As Japan is a country that, until recently, corp's didn't even listen to their shareholders I seriously doubt there is much "grassroots" consumer reactions.
There can always be a first I guess.....
anyways, as usual, things become quite formalized... and I doubt that SDM issues are really important in that context.

||| Consumer Policy Regime in Japan | ????? |||

as you notice w/ this diagram there is no direct line from consumer to business. Formal complaints to NCAC would be your best bet to get anyone to pay attention.
http://www.kokusen.go.jp/ncac_index_e.html

[mickey]

For waht it's worth, you might be better off posting a comment on Ned's blog...

[Russell-Evans]

For waht it's worth, you might be better off posting a comment on Ned's blog...

I was hoping for a more coordinated effort than an individual effort. I wonder if it would possible for people that are interested in this to maybe pick the regions that do have some customer feedback traditions and have a letter campaign to one particular Pentax office, be it the US Pentax, the AU Pentax, ...? We just all agree that our efforts be spent in one place.

Does that seem appropriate?

Thank you
Russell

[Russell-Evans]

As Japan is a country that, until recently, corp's didn't even listen to their shareholders I seriously doubt there is much "grassroots" consumer reactions.

I don't really know anything other than the impressions I've been given about Japanese business, but this is kind of the impression I have of business in Japan.

So I guess the question is would one of the outlining Pentax Offices be able to work as a proxy to address concerns of customers?

Thank you
Russell

[builttospill]

You could always try Pentax's Facebook page. There are discussion options. I guess Pentax is trying to reach it's customers better with the Facebook account as one example.

Moved to Everything else, this isn't about DSLRs