Oh... Adorama...

Helen Oster · 01-06-2010, 11:45 PM

Originally posted by flockofbirds

So, I bought a used M 28 F2.8 off of Adorama

It was listed with a Quality rating of D

Someone appears to have been asleep at the wheel when that was graded!

Apologies you were inconvenienced; all used items from Adorama come with a 90-day warranty so we will send you a pre-paid label for return, as it is clearly our mistake.

flockofbirds · 01-21-2010, 09:19 PM

Well after sending it back to Adorama, they have just emailed me informing that they have refunded me for the price of lens, as well as the two day shipping i payed for as well! Great customer service.

Helen Oster · 01-22-2010, 03:33 AM

Originally posted by flockofbirds

Well after sending it back to Adorama, they have just emailed me informing that they have refunded me for the price of lens, as well as the two day shipping i payed for as well! Great customer service.

Delighted to hear it - thank you for letting us know!

GerryL · 01-23-2010, 01:30 PM

This is why I am now sticking to Adorama as they are very good in customer service!
I ditched the other company that sells camera equipment and will never ever buy from them again!!!
Even if you complain and your complaint is valid, they won't hear any of it and pretend to do something about it and will in the end be your fault!
Adorama is great!
I have bought from Adorama since I got burned from the other company that sells camera equipment just because they wanted to scrimp on a few dollars.
I'm actually buying a Pentax Optio W80 from them any day now and reading this thread makes me more sure that I would only buy from them and nowhere else!
Cheers Adorama!

Helen Oster · 01-24-2010, 01:30 AM

Originally posted by GerryL

This is why I am now sticking to Adorama as they are very good in customer service!.......Adorama is great!

....I'm actually buying a Pentax Optio W80 from them any day now and reading this thread makes me more sure that I would only buy from them and nowhere else!
Cheers Adorama!

Thank you so much for the great feedback; but if we do mess up, please do get in touch with me and I will always be happy to smooth out any problems.

GerryL · 01-26-2010, 11:53 AM

Originally posted by Helen Oster

Thank you so much for the great feedback; but if we do mess up, please do get in touch with me and I will always be happy to smooth out any problems.

Yup! Thanks for this that I just hit the "buy it now" button just 2 days ago!
I got it for $149.95 with free shipping at that!
It is now on its way and I will get it friday (29th).
Woohooo!
I just hope I get a good copy!
Thanks Adorama!

01-06-2010, 11:45 PM	#16
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Message from Helen at Adorama Camera Originally posted by flockofbirds So, I bought a used M 28 F2.8 off of Adorama It was listed with a Quality rating of D Someone appears to have been asleep at the wheel when that was graded! Apologies you were inconvenienced; all used items from Adorama come with a 90-day warranty so we will send you a pre-paid label for return, as it is clearly our mistake.

01-22-2010, 03:33 AM	#18
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Message from Helen at Adorama Camera Originally posted by flockofbirds Well after sending it back to Adorama, they have just emailed me informing that they have refunded me for the price of lens, as well as the two day shipping i payed for as well! Great customer service. Delighted to hear it - thank you for letting us know!

01-24-2010, 01:30 AM	#20
Helen Oster Adorama Camera Representative Join Date: Dec 2007 Location: New York Posts: 550	Message from Helen at Adorama Camera Originally posted by GerryL This is why I am now sticking to Adorama as they are very good in customer service!.......Adorama is great! ....I'm actually buying a Pentax Optio W80 from them any day now and reading this thread makes me more sure that I would only buy from them and nowhere else! Cheers Adorama! Thank you so much for the great feedback; but if we do mess up, please do get in touch with me and I will always be happy to smooth out any problems.

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01-21-2010, 09:19 PM	#17
flockofbirds Senior Member Join Date: Aug 2009 Location: Oregon, USA Photos: Gallery Posts: 178 Original Poster	Well after sending it back to Adorama, they have just emailed me informing that they have refunded me for the price of lens, as well as the two day shipping i payed for as well! Great customer service.

01-23-2010, 01:30 PM	#19
GerryL Veteran Member Join Date: Jan 2009 Location: CA Posts: 2,731	This is why I am now sticking to Adorama as they are very good in customer service! I ditched the other company that sells camera equipment and will never ever buy from them again!!! Even if you complain and your complaint is valid, they won't hear any of it and pretend to do something about it and will in the end be your fault! Adorama is great! I have bought from Adorama since I got burned from the other company that sells camera equipment just because they wanted to scrimp on a few dollars. I'm actually buying a Pentax Optio W80 from them any day now and reading this thread makes me more sure that I would only buy from them and nowhere else! Cheers Adorama!

01-26-2010, 11:53 AM	#21
GerryL Veteran Member Join Date: Jan 2009 Location: CA Posts: 2,731	Originally posted by Helen Oster Thank you so much for the great feedback; but if we do mess up, please do get in touch with me and I will always be happy to smooth out any problems. Yup! Thanks for this that I just hit the "buy it now" button just 2 days ago! I got it for $149.95 with free shipping at that! It is now on its way and I will get it friday (29th). Woohooo! I just hope I get a good copy! Thanks Adorama!