Your satisfaction with Pentax Customer/Support Services

**jpzk** · 01-23-2010, 08:44 PM

Curiosity oblige:

I have contacted Pentax via their online "Customer Support" where you can leave an email message. Little to say except that I got an average of 50% replies, and out of those replies, I get roughly 25% help!!
How about you?

older not wiser · 01-26-2010, 01:24 PM

I have found Pentax very good on the two occasions that I have had to contact them in the UK. But on both occations it was by phone not e-mail. Maybe that makes a difference.

**jpzk** · 01-26-2010, 03:35 PM

Originally posted by older not wiser

I have found Pentax very good on the two occasions that I have had to contact them in the UK. But on both occations it was by phone not e-mail. Maybe that makes a difference.

Maybe it did.
I had one experience of a telephone call with Pentax Canada and the result was similar: send the equipment to us, we'll have a look at it; How long will it take?: no idea;
I send the equipment (lens and camera body) ... results, four weeks later:
"We carried out a zillion and a half tests on both the lens and the camera and all results fall within expected criteria". [not quoted but similarly replied].

Online, the situation is worse. Either they do not reply or send some stupid answer as if I were a Grade I pupil.

JP

**jpzk** · 02-09-2010, 07:33 AM

Funny that hardly anyone paid attention to this thread.
With all of the complaints I read on threads here, you'd assume that people would be interested to know how Pentax Customer/Support Services are rated by users of this forum.

Maybe it's not an important issue .... it becomes important only when you need to call/contact Pentax, right?
I suppose Pentax products are so good that no one has to call them. That would actually be excellent!

No big deal!

JP

Last edited by jpzk; 02-09-2010 at 02:16 PM. Reason: added a last sentence at end of post.

reeftool · 02-09-2010, 09:32 AM

I haven't had a reason to call them.

View Poll Results: How satisfied are you with Pentax Customer Service Online
Extremely satisfied - they answer quickly and always provide help.	1	20.00%
Satisfied - Pentax answers most of my queries and I find them helpful.	0	0%
Not satisfied - either they reply and provide no help or they just don't reply.	2	40.00%
Totally disappointed - no replies most of the time and no help at all.	2	40.00%
Voters: 5. You may not vote on this poll

01-23-2010, 08:44 PM	#1
jpzk Site Supporter Join Date: Jan 2009 Location: Québec Photos: Gallery \| Albums Posts: 8,251	Your satisfaction with Pentax Customer/Support Services Curiosity oblige: I have contacted Pentax via their online "Customer Support" where you can leave an email message. Little to say except that I got an average of 50% replies, and out of those replies, I get roughly 25% help!! How about you?

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01-26-2010, 01:24 PM	#2
older not wiser Senior Member Join Date: Dec 2009 Location: East Yorkshire Posts: 120	I have found Pentax very good on the two occasions that I have had to contact them in the UK. But on both occations it was by phone not e-mail. Maybe that makes a difference.

01-26-2010, 03:35 PM	#3
jpzk Site Supporter Join Date: Jan 2009 Location: Québec Photos: Gallery \| Albums Posts: 8,251 Original Poster	Originally posted by older not wiser I have found Pentax very good on the two occasions that I have had to contact them in the UK. But on both occations it was by phone not e-mail. Maybe that makes a difference. Maybe it did. I had one experience of a telephone call with Pentax Canada and the result was similar: send the equipment to us, we'll have a look at it; How long will it take?: no idea; I send the equipment (lens and camera body) ... results, four weeks later: "We carried out a zillion and a half tests on both the lens and the camera and all results fall within expected criteria". [not quoted but similarly replied]. Online, the situation is worse. Either they do not reply or send some stupid answer as if I were a Grade I pupil. JP

02-09-2010, 07:33 AM	#4
jpzk Site Supporter Join Date: Jan 2009 Location: Québec Photos: Gallery \| Albums Posts: 8,251 Original Poster	Funny that hardly anyone paid attention to this thread. With all of the complaints I read on threads here, you'd assume that people would be interested to know how Pentax Customer/Support Services are rated by users of this forum. Maybe it's not an important issue .... it becomes important only when you need to call/contact Pentax, right? I suppose Pentax products are so good that no one has to call them. That would actually be excellent! No big deal! JP Last edited by jpzk; 02-09-2010 at 02:16 PM. Reason: added a last sentence at end of post.

02-09-2010, 09:32 AM	#5
reeftool Pentaxian Join Date: Dec 2007 Location: Upstate New York Photos: Gallery \| Albums Posts: 9,555	I haven't had a reason to call them.