ETA Pentax Warranty Repair?

Twinky · 07-05-2007, 01:28 PM

I sent my new K100D to Pentax to have them "cure" a few dead-pixels on the sensor since it's covered by my warranty. Question is, how long should I expect to be camera-less? I know Pentax's site mentions 15-20 working day, but was curious if anyone has experienced a quicker turnaround time with this common pixel problem. Do they take longer with warranty-repairs as opposed to paid-repairs? Thanks for help!

**Marc Langille** · 07-05-2007, 02:02 PM

Mine was a warranty repair, plus extras, so that might not be of much help.

They received it June 18th, called me on the 19th, and I requested expedited repair (stuck flash), plus a general cleaning and calibration. Shipped out on the 27th, received it via 2 day shipping on the 29th....

Cheers,
Marc

Twinky · 07-05-2007, 02:48 PM

Sounds good! I pray mine gets the same speedy service as yours did. Thanks!

Buddha Jones · 07-05-2007, 05:02 PM

You are one of the lucky ones, I have been w/o my K10D for about a month now.

Twinky · 07-05-2007, 05:04 PM

Originally posted by Buddha Jones

You are one of the lucky ones, I have been w/o my K10D for about a month now.

A MONTH?! What was wrong with it?

**LeoTaylor** · 07-08-2007, 06:04 PM

My K110D took 3 weeks for a quote (actually I never received a quote, I called them to see what was up). It took 3 more weeks to get it back. This was a new camera but I had caused the problem thus was expecting to pay. I did not know about the expedited repair option, don't know if I'd have paid for it since I had second camera.

07-05-2007, 01:28 PM	#1
Twinky New Member Join Date: Jun 2007 Location: Mountain View, CA Posts: 9	ETA Pentax Warranty Repair? I sent my new K100D to Pentax to have them "cure" a few dead-pixels on the sensor since it's covered by my warranty. Question is, how long should I expect to be camera-less? I know Pentax's site mentions 15-20 working day, but was curious if anyone has experienced a quicker turnaround time with this common pixel problem. Do they take longer with warranty-repairs as opposed to paid-repairs? Thanks for help!

07-05-2007, 02:02 PM	#2
Marc Langille Site Supporter Join Date: Dec 2006 Location: NW Arkansas, USA Posts: 4,710	I requested expedited repair... Mine was a warranty repair, plus extras, so that might not be of much help. They received it June 18th, called me on the 19th, and I requested expedited repair (stuck flash), plus a general cleaning and calibration. Shipped out on the 27th, received it via 2 day shipping on the 29th.... Cheers, Marc

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07-05-2007, 02:48 PM	#3
Twinky New Member Join Date: Jun 2007 Location: Mountain View, CA Posts: 9 Original Poster	Sounds good! I pray mine gets the same speedy service as yours did. Thanks!

07-05-2007, 05:02 PM	#4
Buddha Jones Veteran Member Join Date: Sep 2006 Location: Charlotte, NC Photos: Gallery Posts: 2,587	You are one of the lucky ones, I have been w/o my K10D for about a month now.

07-05-2007, 05:04 PM	#5
Twinky New Member Join Date: Jun 2007 Location: Mountain View, CA Posts: 9 Original Poster	Originally posted by Buddha Jones You are one of the lucky ones, I have been w/o my K10D for about a month now. A MONTH?! What was wrong with it?

07-08-2007, 06:04 PM	#6
LeoTaylor Site Supporter Join Date: Feb 2007 Location: Connecticut Photos: Gallery Posts: 679	My K110D took 3 weeks for a quote (actually I never received a quote, I called them to see what was up). It took 3 more weeks to get it back. This was a new camera but I had caused the problem thus was expecting to pay. I did not know about the expedited repair option, don't know if I'd have paid for it since I had second camera.