Originally posted by Class A Not supporting any illegal activities but tell me what shop doesn't "stiff" the customer for taxes and fees?
It all ends up on the customer's end price one way or the other. Often the difference between manufacturing cost and price paid by the customer is ridiculous.
I believe the way things are going, there will be less money making in the chain in the future. It'll be one thing if there was valued added on the way, such as a competent consulting about product choice but these days you've got to be lucky to find someone in a shop that knows more than you can learn from browsing the internet for 15min.
In that case it is not really the shop that "stiff" the customer but the customs and inland revenue.
I can agree that a lot of shops have poor knowledge about the products and even worse after sale service but there are a few that still have the knowledge and service. These often smaller companies are not making huge profits and unfortunately their days as you say are numbered as they are the ones disappearing from the chain.
When they are gone you will only have the big boys such as Harvey Normans where good advice is rare. The problem I have is that the parallel importing guys have no overheads, are not able to give advice, clearly trying to defraud and in the end will kill of the small companies with knowledgeable staff.
I run my own small company and I know a lot of people in similar situation to me that have been struggling the last couple of years with lower sales but we still pay our overheads, duties and taxes. Contrary to popular belief most of the smaller shops does not make much money. So when I see the answer on my question to the mentioned company I get a bit hot under the collar.
Hi,
Our invoices won't include GST because when ordering you are not actually
paying GST on our products. This may be applicable when it arrives into the
country in which case you would then be issued with a receipt. However we do
our best (to undervalue the shipping invoice for duty purposes) so that no
GST will be payable even then.
Cheers
Eddie