Originally posted by Parallax I understand the frustration, and I don't mean to excuse the apparently poor customer support from Pentax. From a purely economic standpoint however, considering the price difference between the Hasselblad and the Pentax, I suspect that after paying shipping you're still a dollar or two ahead.
Sorry bad choice of phrasing on my part, I didn't mean the actual financial price one pays but more the relative detrimental customer experience. It's a new and comparatively small venture for Pentax and perhaps they don't have the customer support expected by the photographers that are using their MF products that Hassy and Phase One have.
For example I've had issues with a Hassy H4D before on a shoot and their tech department arranged for a new body to be couriered the same day. Hasselblad and Phase One are used to dealing with professionals on jobs using their equipment whereas it seems Pentax are not.
I'm in the middle of shooting a reasonable sized jobby and to be told to post the camera back at my own expense and convenience with no replacement/loan in my opinion is not acceptable.