Originally posted by Edgar_in_Indy Did you see the post I was talking about? It was very rude and completely dismissive of the OP and his problems. Here it is:
Where did that come from? Is the OP supposed to ignore the brand name on his camera? And until he does, his complaints are not to be taken seriously?
I don't see any rudeness there. I noticed the misspelling right at the start and thought it was a typo, it's the kind of typo I make getting the lats tow lettesr wrogn. If it's not a typo, then someone in Pentax Ricoh might think it is a slight against them. Japan is a funny place for courtesy and bearing in mind the fact that
revdocjim lives in Japan it may be that that is his point. I spend a lot of time in Asia myself and am aware of the sensibilities in Japan. It might seem odd to us in the West, but there are tighter sensibilities in Asia, and in Japan in particular.
This is partly my point in avoiding ranting. It makes it harder for compromises to happen. Ranting at a Japanese company is more likely to make them stiffen up. Nikon and Canon have strong representation in North America and elsewhere, Pentax less so, so more decisions are made in Japan. This causes issues and as we have seen in this thread, delay.
There is more than one way to skin a cat as the saying goes. Backing it into a corner is rarely a good way. In situations like this it is better to get the right result than to 'win'. The best result would be the result I had - brand new replacement. With a bit of grace respect and gentle persuasion, that might be the result. The OP will get his lens back, I am sure. I'm sure he would prefer a new replacement, but he isn't legally entitled to that.