Originally posted by aeros
I paid $10,500.00 for just the body and a further $1200.00 for the 55mm and a further 5k for the 25mm. This is not hobbyist pocket money. This is what I paid as a working commercial Photographer (I hate the term “Pro”). I was the first shooter to buy the 645D in Edmonton. I was the first shooter to by the 25mm in the entire western hemisphere.
This took a huge leap of faith that clearly was betrayed.
Price shouldn’t matter as you are dealing with one company, whose products should be equal.
Pentax/Ricoh should have two levels of support, one being the current setup with the not so good warranty repair system.
Two if you want better service for what ever reason, then Pentax/Ricoh should offer a premier level of support for a fee. This service would include product replacement/loaner until the original issue is fixed.
Kind of like Health Care in Canada.
Phil.