Originally posted by Edgar_in_Indy There's probably some truth to what you say, but other Japanese companies are able to make it work. Sigma, for example.
Absolutely. Exemplary service in the U.S. and excellent warranties from Sigma. No, they don't make MF lenses, but the point is that it is definitely possible to have excellent backup service for products. Pentax definitely does not have it in the U.S., but that's not their only problem in the U.S., maybe not even their most important problem, and these problems are well known among Pentax people these days.
Ricoh has an opportunity to change things, and they should. It's my hope they will, partly because they do have support systems in place for their business printing products. IMO they should jump start the process with a new "pro" support package for the 645Z and D system that owners buy into with yearly dues. Not ideal for us, but I'd rather have that than nothing, and it might allow Ricoh to start things off quicker. My automobiles didn't come with complete insurance packages, I paid extra for better coverage---plus of course my regular collision insurance.