Originally posted by OldHickory30 The other thing that concerns me, is the turn-over at their HQ here in Denver, after chatting someone there yesterday, I found there is no one in the office that can provide any detailed information, all "key personnel have been reassigned," I was informed. Makes it difficult as someone who counts on their equipment as a primary source of income, to put my trust in a company with this kind of support. IMHO.
Yes, that could be bad news....or it might not. As I said, I have been pretty underwhelmed with the Pentax people I've encountered save one. Hoya gutted this operation, and I wonder who was left after that. The best people? hmmmmm....in other situations I've seen (and been in!) like this sometimes----and I repeat,
sometimes---the ones left are survivors who decided for a variety of reasons not to leave the sinking ship. Sometimes the real go-getters....go.
I may be deluding myself, but 4 facts, and they are facts, give me hope, while two don't: Fact one: Ricoh is a big company with deep pockets. 2. They have a good support reputation, AFAIK, in the business printer biz (ummm, you have to, although Epson doesn't...). 3. Pentax has been having some real success of late---the D was a success, the Z was a success well beyond their imagining, and it's looking like the K-1 is a success, and a couple of the APSC cameras have gotten good reviews. 4. Hoya left the U.S. operation in a shambles, gods only know how it was elsewhere.
So, those facts give me hope that Ricoh will in fact turn the support problem around.
The 2 facts that discourage me are that it has taken Ricoh way too long to turn this around, and there seems to be some kind of weirdness at the Japan end of things. As in, what's up with these products needing to be sent back to Japan for service in the first place, and why, in 2016, does it take so flippin' long???? This last bit is especially mystifying to me. I have ordered things from Japanese eBay sellers more than once and it has never taken longer than a week for the shipping, and usually inside of a week. So why the super long shipping delays? Why no info on the status of your pro-grade camera that's in for repair? There's no email in Japan? Among other things. It's all just mind-boggling