Originally posted by Ed Hurst Yes indeed. Although the damage was not my fault, this issue could easily have dragged on unpleasantly with different parties disputing liability. Credit to C.R. Kennedy for getting this sorted out (not to mention the loaner) and, I suspect, wearing the cost themselves. I feel very lucky. Now I have a well-used 645Z that has a brand new shutter and sensor within it...
I'm thinking of sending a letter to C.R. Kennedy, copied to Pentax Japan, telling them how impressed we all are about their service. I feel like maybe, maybe, maybe if they hear from more customers like us in a positive way, Pentax Japan might take note....it's a hope, anyway.