Hey Ed,
I just happened across this thread during lunch and saw the photo. WTF!?
Did the service facility insure the camera for damage in transit?
Really, I'm horrified at the damage caused. You must have a great more patience and restraint than me I'd do my block!!
What about CR Kennedy in Melbourne? Is there any service or parts availability there for the camera? Or...thinking of other repair facilities, Vintech in Melbourne CBD?
I sure hope you can get this sorted out quickly. From the thread timeline, the saga appears to have dragged its feet through a quagmire for more time than I would put up with. May the force be with you!