Originally posted by cats_five You are joking! Warrantees don't (or shouldn't) cover accidental damage, which is what this might be. Insurance can - check the household policy.
No joke. I work in the service industry. The free check up is exactly that, a check up, cleaning and adjustment only. When this check up service is included in the warranty, it's cost in rolled into the price of the product. The buyer has already paid for it. The reason the customer is asking for a check up does not matter, he has this warranty service available, if he wants it. If the service tech feels that the unit was damaged do to customer 'miss use', then the repair is billable. I do it all the time.