Write Protect Tab Broken Off Eye-Fi Pro2 Card

Tonto · 03-27-2011, 01:22 AM

I'm posting here hoping in the off chance that someone from EyeFi reads this as I have sent a couple of emails to tech support with no answer.
Basically my card is stuck as read only

Help! Where do I send to get fixed? Bought direct from US website.

wlachan · 03-27-2011, 01:31 AM

This happened to all 3 of my ATP SD cards which were less than 3 years old. I think the overall design of the SD was just fragile to be honest because the plastics were made too thin.

Eye-Fi Customer Care · 03-29-2011, 07:54 AM

Originally posted by Tonto

I'm posting here hoping in the off chance that someone from EyeFi reads this as I have sent a couple of emails to tech support with no answer.
Basically my card is stuck as read only

Help! Where do I send to get fixed? Bought direct from US website.

Tonto,

Thanks for posting, I cannot explain why have not replied to your support request but now that we are aware you are having an issue, we'll work to help you get up and running.

Do you have a ticket number from your initial emails? It also may be a good idea to DM me with your email details so I can follow up via our ticketing system.

Cheers.

Tonto · 03-29-2011, 09:21 PM

Thanking you, sending you a DM now.

Just to let others know there is a support mechanisim in the eye-fi software itself that I missed where I was just trying to contact via the main website.

Last edited by Tonto; 03-29-2011 at 10:18 PM.

Eye-Fi Customer Care · 03-29-2011, 11:30 PM

Thanks Tonto,

Got your DM and we have responded to you via our support ticketing system. You should be receiving an email from support@eye.fi shortly.

**Kerrowdown** · 04-03-2011, 03:05 AM

Originally posted by Eye-Fi Customer Care

Thanks for posting, I cannot explain why have not replied to your support request

Well done Eye-Fi for picking this up and sorting it out, there are other customer care teams who could learn a lesson or two from you.

Tonto · 04-03-2011, 10:18 PM

Eye-fi card is off for a replacement even though I purchased via Amazon, well done Eye-Fi!

03-27-2011, 01:22 AM	#1
Tonto Inactive Account Join Date: Apr 2010 Location: Wellington Posts: 969	Write Protect Tab Broken Off Eye-Fi Pro2 Card I'm posting here hoping in the off chance that someone from EyeFi reads this as I have sent a couple of emails to tech support with no answer. Basically my card is stuck as read only Help! Where do I send to get fixed? Bought direct from US website.

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03-27-2011, 01:31 AM	#2
wlachan Veteran Member Join Date: Sep 2006 Location: Canada Photos: Albums Posts: 2,625	This happened to all 3 of my ATP SD cards which were less than 3 years old. I think the overall design of the SD was just fragile to be honest because the plastics were made too thin.

03-29-2011, 07:54 AM	#3
Eye-Fi Customer Care Inactive Account Join Date: Mar 2011 Location: Mt. View, CA Posts: 2	Originally posted by Tonto I'm posting here hoping in the off chance that someone from EyeFi reads this as I have sent a couple of emails to tech support with no answer. Basically my card is stuck as read only Help! Where do I send to get fixed? Bought direct from US website. Tonto, Thanks for posting, I cannot explain why have not replied to your support request but now that we are aware you are having an issue, we'll work to help you get up and running. Do you have a ticket number from your initial emails? It also may be a good idea to DM me with your email details so I can follow up via our ticketing system. Cheers.

03-29-2011, 09:21 PM	#4
Tonto Inactive Account Join Date: Apr 2010 Location: Wellington Posts: 969 Original Poster	Thanking you, sending you a DM now. Just to let others know there is a support mechanisim in the eye-fi software itself that I missed where I was just trying to contact via the main website. Last edited by Tonto; 03-29-2011 at 10:18 PM.

03-29-2011, 11:30 PM	#5
Eye-Fi Customer Care Inactive Account Join Date: Mar 2011 Location: Mt. View, CA Posts: 2	Thanks Tonto, Got your DM and we have responded to you via our support ticketing system. You should be receiving an email from support@eye.fi shortly.

04-03-2011, 03:05 AM	#6
Kerrowdown PEG Moderator Join Date: Aug 2008 Location: Highlands of Scotland... "Hold Infinity in the palm of your hand" - William Blake Photos: Gallery Posts: 57,864	Originally posted by Eye-Fi Customer Care Thanks for posting, I cannot explain why have not replied to your support request Well done Eye-Fi for picking this up and sorting it out, there are other customer care teams who could learn a lesson or two from you.

04-03-2011, 10:18 PM	#7
Tonto Inactive Account Join Date: Apr 2010 Location: Wellington Posts: 969 Original Poster	Eye-fi card is off for a replacement even though I purchased via Amazon, well done Eye-Fi!