[pamones]

The multi meter showed that the batteries had a charge. So I really have no clue what is going on. I wish the K-5 and K-20 used the same batteries so I could try them in the K-20 and rule out a battery problem.

[manishved]

Try charging the batteries again.

[pamones]

We have, and the charger won't charge anymore because the batteries are full.

[pxpaulx]

Sounds like you've exhausted the battery route. Warranty repair seems in order, have contacted Pentax to initiate a warranty claim yet?

[Ash]

Just to be sure, I didn't see any mention of an SD card being in your K-5's slot.
The door may be closed but if there's no card, then the K-5 will behave the exact way you've described. Confirm that you have a working SD card installed on the K-5 before you power on.

[Danny Delcambre]

I was experience one time. If battery is full, so put it in camera turn on when your hand touch LCD if it feel hot. It mean camera broke. Not battery.

[pamones]

So I wound up sending my K-5 in to the service department in Arizona. They have had it for 8 business days so far and haven't heard anything from them. Does anyone have any idea how long it takes?

[kiwibird]

Hi, when I sent my camera in, it took them 15 business days to send a unit back to me. Taking into account shipping time and weekends, the whole process took about a month. Since my camera was also a warranty repair, I didn't get any type of order tracking, so I waited 15 business days and gave them a call. They have your name on record, so can check on the progress of your repair/replacement for you.

[Danny Delcambre]

My K-7 broke again, I send it to service but not in Arizon. I found that Digital Cameras and Accessories - Official PENTAX Imaging Web Site for repair service. Not only in Arizon there have about 6 repair saervive in USA. I chose in Oregonn they reply me so fast in 4 days before I mailed it in Oregon. Cool. I know Arizon is too long wait.

Please ship all products requiring warranty repair to the service facility nearest you. We do accept walk-in or repair drop offs at the PENTAX Service Facility.

PENTAX Service Center
250 N. 54th Street
Chandler, AZ
85226

Advance Camera Repair & Sales
8124 S.W. Beaverton-Hillsdale Highway
Portland, OR
97225
503-292-6996

California Precision Service
1714 28th Street
Sacramento, CA
95816
916-451-1335

Camera Repair Japan
3435 Breckinridge Blvd, Ste. 130
Duluth, GA
30096
770-935-9771

C.R.I.S.
250 North 54th Street
Chandler, AZ
85226
480-940-1103

Forster's Camera Service
40 West 2950 South
Salt Lake City, UT
84115
801-487-1288

Photo Tech
1413 South King Street, Ste 201
Honolulu, HI
96814
808-952-6161

Picture Perfect Unlimited
25876 The Old Road, Ste 300
Valencia, CA
91381
818-998-5204

Precision Camera and Video Repair
3 Anngina Drive
Enfield, CT
06082
860-749-7380

United Camera and Binocular Repair
1062 Tower Lane
Bensenville, IL
60106
630-595-2525

[pamones]

GAHHHHHH! So I finally found out what is wrong with my K-5 after getting the run around from Pentax and CRIS CAM. I need to have my circuit board replaced and it will be a minimum of a 4 additional weeks before I get my camera back. Seriously!!! I am about ready to scream!!!

[manishved]

They should give you a free replacement.

[pamones]

That's what I insisted, but all I got was some bullish line about "we don't give replacements when the camera can be fixed". But really another 6 weeks when i've waited 3 already and that was an estimate. Are they rowing a boat by hand over seas to get the part??

Loosing faith in Pentax - as I sent my last check in to pay off my K-5 yesterday.


Anyone want to buy a K-5 and a slew of lenses in 6 weeks

[manishved]

This is one of the biggest issues with Pentax - I dont think they expect professionals to use their equipment - they just dont realize the loss of revenue to a professional when the camera is unavailable for 6 weeks. Hope Ricoh will do a better job - at least with their flagship products.

[pamones]

I just don't understand why they won't just issue a new body. Something seriously went wrong to make my circuit board go. I'm not a camera repair expert but it seems like if the brains of the camera go, then its pretty major, and who is to say their repair is going to work and it won't happen again. sigh

[Danny Delcambre]

Go fight with them for replacement.