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12-31-2011, 12:12 AM   #1
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Join Date: Dec 2011
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Pentax digital camera utility 4

My software is no longer opening. when i tried opening, it froze for a while , then an error report appear stating it was shutting down.
I installed the updated version (4.34) from, but now when i try to open it, nothing happens at all.

there are some files i shot in pentax RAW format that I cant even view now, because I dont have software that reads these files.

can someone help?

12-31-2011, 12:42 AM   #2
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Join Date: Dec 2011
Posts: 5
Original Poster
digital camera utility 4 ERROR

i have deleted and re installed the utitlity 3 times, and it will not even open. I get an error message :
PTXUTL40.EXE has encountered a problem and needs to close. We are sorry for the inconvenience.

i have no way of even viewing my PENTAX RAW files now!

sugestions on a fix or at least a way to see these files?
12-31-2011, 04:08 AM   #3
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Join Date: Jun 2008
Location: Dunstable - UK
Posts: 30
I get a problem like this if I use the checkmark function in the program the next time I try to open it. Try deleting the file checkinfo.ini if you have it in the folder C:\Documents and Settings\YOUR NAME\Local Settings\Application Data\Pentax\Digital Camera Utility 4

12-31-2011, 07:07 AM   #4
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Join Date: Jan 2009
Location: Germany
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Posts: 2,387
... and if you can't get it back to work you might give the free software RAWTHERAPEE a try.

12-31-2011, 02:41 PM   #5
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Thanks! I found a single checkinfo file and deleted it!

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