Originally posted by ihasa The OP should request that the postage costs are refunded, bearing in mind the verbal quote was so much less. No point getting p**ssed off at Pentax, just be firm and insistent.
Agree, after 30 years in retail I can assure you a firm, reasoned and polite request ALWAYS gets a better response than screaming and yelling. If Pentax "quoted" the OP $200 and it turned out it was much more then I think a request for re-reimbursement of postage is reasonable to resolve this. However, if the person on the phone at Pentax said something like "yeah I heard it costs about $200" then sorry that is not an official quote, I would have taken that with a large grain of salt. And, OP I am
not saying that is what happened but there is a difference between an "estimate" (guess) and a "quote" (official and fixed".
If it were me I would firmly and politely insist to Pentax that I was quoted $200 and that they should honor that. Bad mouthing Pentax (or any company) on an online forum without first having exhausted all attempts to resolve the problem first is premature in my opinion. Call Pentax back and explain, I hope you documented the time, date and person you spoke with, and request that the original quote be honored. If they cannot do that, request reimbursement for shipping charges. Be polite, and if the first person cannot help you, politely and calmly request that you be allowed to speak to their manager.