Originally posted by Docrwm Your experience is the same as mine, although I would have gone down if it were local. I am not sure why some people get parts and seem to get descent service from the Pentax USA parts department and others get ignored.
It was quite unclear to me whether I'd be able to actually do anything with the part if I got it, and I was planning on selling the camera once repaired so I figured having the pros do it (and recalibrate levels and focus, etc while they were at it) was the best course.
But yeah, other people have said that they dealt with the exact same person I was trying to get a hold of and they were friendly and helpful, which is what encouraged me to try to get the parts to begin with. No such luck. It could be they are just very busy -- they are not a retail business after all and probably feel no obligation to deal with random people asking for a single $15 part even if they are sometimes willing...