Called Pentax, and it sounds like all of the US repair centers will send the equipment to CRIS if they cannot do the repair.
In past experiences, the equipment has always been sent to CRIS, so I don't know what these places actually do to be "Certified" Pentax service centers. It seems they're just mail forwarding drop boxes.
So, I'm pretty much Sh-- Out Of Luck.
I love Pentax and have hopes for the future with Ricoh, but if I cannot rely on competent service personnel, I'm gonna have to switch.
Not looking forward to moving. erg....
If anyone has ideas, I'd be happy to hear if you've found a competent place to do repairs.
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