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10-08-2012, 09:28 AM   #1
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Parts problem

I am in love with my K20d which I did buy used. While using it one day, the strap got caught on the table and oops - major catastrophe, the viewfinder glass broke. Now - the rest of the camera works GREAT but it's to the point that the glass is falling in hunks. I don't want to damage the camera but I want to be able to use my camera. When I went to pentaximaging.com, customer support gave me the number to parts. I have called MULTIPLE times. Over and over for 3 weeks now and I always get "I'm on the phone or unavailable right now - leave a message." Does anyone have any suggestions to help me fix my camera? It's the one part and I really don't want to spend another $300 to fix the one part. Please and thank you for the suggestions.

PS
Yes, I have seen the expanded specs of my camera from another post on this forum. That's why I know I can fix this myself - I'm just frazzled with the lack of response from Pentax.

10-08-2012, 10:01 AM   #2
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Maybe try e-mailing C.R.I.S. I send a dropped K-7, with a busted VF glass to them some time ago. It cost around $ 120.00 to repair.
10-08-2012, 12:41 PM   #3
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Unfortunately only one person seems to be working the parts department. I've tried over and over for two weeks every day from 11am to 3pm to get "Lynn" on the phone and when I finally got through, she very quickly and efficiently filled my order and had it out the next day.

Look up Lynn Badillo, Part Administrator...
...and don't tell her I gave out her full name.
10-08-2012, 05:18 PM   #4
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Have you tried to contact Lynn via email?

Lynn Badillo
National Parts Administrator
Wildernest Logistics Solutions, Inc.
PENTAX Division
3500 N. Windsor Dr. Suite-400
Aurora, CO 80011
Ph. (720)988-2653
Fax (303)799-9213
E-Mail: lynn.badillo@wildernestlogistics.com

10-08-2012, 05:27 PM   #5
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QuoteOriginally posted by SOldBear Quote
Have you tried to contact Lynn via email?

Lynn Badillo
National Parts Administrator
Wildernest Logistics Solutions, Inc.
PENTAX Division
3500 N. Windsor Dr. Suite-400
Aurora, CO 80011
Ph. (720)988-2653
Fax (303)799-9213
E-Mail: lynn.badillo@wildernestlogistics.com
I bet her in-box is going to be flooded
10-08-2012, 08:00 PM   #6
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Thank you for her full last name. The guy on customer support was spelling her name so fast it came out as Lynn B-dillo. So I just sent out an email to every vowel after that... Either way - thanks for the help. I know she has a reputation of being quick to reply but honestly when I call her phone never rings - it just goes straight to voice mail.
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