A plug for C.R.I.S.

SOldBear · 10-12-2012, 06:21 PM

I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty).

The camera was delivered to C.R.I.S. Oct 4.

It was sent back to me Oct 10, after only 4 business days.

Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0.

Repair description:
RESET ALL
ADJUSTED TO OPTIMAL RESOLUTION FOCAL POINT
ADJUSTED TO MANUFACTURERS SPECIFICATIONS
GENERAL CHECK AND CLEAN
UPDATED FIRMWARE

I'm not sure about the "UPDATED FIRMWARE" though. The camera already had version 1.12.

Great service by C.R.I.S.

jimr-pdx · 10-12-2012, 06:37 PM

Originally posted by SOldBear

I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty).

The camera was delivered to C.R.I.S. Oct 4.
It was sent back to me Oct 10, after only 4 business days.

Great service by C.R.I.S.

Always reassuring to hear good reports! My K-5 will visit them in a few months for the full-battery shutter issue.

**Ex Finn.** · 10-12-2012, 07:22 PM

Originally posted by SOldBear

I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty).

The camera was delivered to C.R.I.S. Oct 4.

It was sent back to me Oct 10, after only 4 business days.

Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0.

Repair description:
RESET ALL
ADJUSTED TO OPTIMAL RESOLUTION FOCAL POINT
ADJUSTED TO MANUFACTURERS SPECIFICATIONS
GENERAL CHECK AND CLEAN
UPDATED FIRMWARE

I'm not sure about the "UPDATED FIRMWARE" though. The camera already had version 1.12.

Great service by C.R.I.S.

Good to hear about your positive experience. Latest FW should be 1.13.

stormtech · 10-12-2012, 07:41 PM

I had the exact same problem with my K-5, and the exact same experience with CRIS service including the same work completed and time in and out. Not sure why some of K-5's get out of adjustment like this, and they don't seem to change any hardware in the fix - just zero out the AF.....but it worked great for me also and has been rock solid since (6 months now).

PushTheRedButton · 10-12-2012, 09:07 PM

Did you need to send it with a lens?

I'm planning on doing this soon.

SOldBear · 10-12-2012, 09:26 PM

Originally posted by PushTheRedButton

Did you need to send it with a lens?

No. All of my lenses had the same problem. So I figured that the cause was in the camera.

stormtech · 10-13-2012, 05:32 AM

Originally posted by SOldBear

No. All of my lenses had the same problem. So I figured that the cause was in the camera.

Same here.

wjax · 11-10-2012, 10:59 AM

Originally posted by SOldBear

Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0.

I have the same problem with my zoom lens and K-5. Do you mind sharing how much they charge for this type of adjustment?

SOldBear · 11-10-2012, 03:20 PM

Originally posted by wjax

I have the same problem with my zoom lens and K-5. Do you mind sharing how much they charge for this type of adjustment?

It was fixed under Pentax extended warranty - no cost (except for $12 shipping & handling).

MSM · 11-10-2012, 11:43 PM

1+ For CRIS. I started a similar thread back describing the same. I had a shutter run issue with my K5. I asked that they check my AF as the adj. were all +8-10. I did not send any lens in. I received my K5 back and all my lenses focus perfect without any microadjustments.

Phil1 · 11-11-2012, 11:05 AM

Excellent experience with them on CLA on my K20D and Sigma Bigma CLA. Fast turn around, very well packed and reasonable. Thumbs up.

jbuck92 · 11-12-2012, 11:38 AM

Figured I'd post this in a thread about C.R.I.S without starting a new. My K-r went in over the summer for the mirror flop issue. I (stupidly) forgot to get an extended warranty, and my warranty is up at Christmas this year. If I already sent my camera in under warranty once, could I send it in a second time and have it cleaned/serviced under warranty?

10-12-2012, 06:21 PM	#1
SOldBear Veteran Member Join Date: Feb 2009 Location: Alameda, CA Posts: 3,206	A plug for C.R.I.S. I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty). The camera was delivered to C.R.I.S. Oct 4. It was sent back to me Oct 10, after only 4 business days. Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0. Repair description: RESET ALL ADJUSTED TO OPTIMAL RESOLUTION FOCAL POINT ADJUSTED TO MANUFACTURERS SPECIFICATIONS GENERAL CHECK AND CLEAN UPDATED FIRMWARE I'm not sure about the "UPDATED FIRMWARE" though. The camera already had version 1.12. Great service by C.R.I.S.

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10-12-2012, 06:37 PM	#2
jimr-pdx Pentaxian Join Date: May 2010 Location: now 1 hour north of PDX Photos: Gallery \| Albums Posts: 3,897	Originally posted by SOldBear I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty). The camera was delivered to C.R.I.S. Oct 4. It was sent back to me Oct 10, after only 4 business days. Great service by C.R.I.S. Always reassuring to hear good reports! My K-5 will visit them in a few months for the full-battery shutter issue.

10-12-2012, 07:22 PM	#3
Ex Finn. Site Supporter Join Date: Nov 2007 Location: Southern Maryland. Espoo. Kouvola. Photos: Gallery \| Albums Posts: 7,975	Originally posted by SOldBear I sent my K-7 to C.R.I.S. for AF adjustment and cleaning (extended warranty). The camera was delivered to C.R.I.S. Oct 4. It was sent back to me Oct 10, after only 4 business days. Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0. Repair description: RESET ALL ADJUSTED TO OPTIMAL RESOLUTION FOCAL POINT ADJUSTED TO MANUFACTURERS SPECIFICATIONS GENERAL CHECK AND CLEAN UPDATED FIRMWARE I'm not sure about the "UPDATED FIRMWARE" though. The camera already had version 1.12. Great service by C.R.I.S. Good to hear about your positive experience. Latest FW should be 1.13.

10-12-2012, 07:41 PM	#4
stormtech Veteran Member Join Date: Jan 2011 Location: In the boonies (NW Penna) Photos: Gallery \| Albums Posts: 5,744	I had the exact same problem with my K-5, and the exact same experience with CRIS service including the same work completed and time in and out. Not sure why some of K-5's get out of adjustment like this, and they don't seem to change any hardware in the fix - just zero out the AF.....but it worked great for me also and has been rock solid since (6 months now).

10-12-2012, 09:07 PM	#5
PushTheRedButton Forum Member Join Date: Apr 2012 Posts: 83	Did you need to send it with a lens? I'm planning on doing this soon.

10-12-2012, 09:26 PM	#6
SOldBear Veteran Member Join Date: Feb 2009 Location: Alameda, CA Posts: 3,206 Original Poster	Originally posted by PushTheRedButton Did you need to send it with a lens? No. All of my lenses had the same problem. So I figured that the cause was in the camera.

10-13-2012, 05:32 AM	#7
stormtech Veteran Member Join Date: Jan 2011 Location: In the boonies (NW Penna) Photos: Gallery \| Albums Posts: 5,744	Originally posted by SOldBear No. All of my lenses had the same problem. So I figured that the cause was in the camera. Same here.

11-10-2012, 10:59 AM	#8
wjax Forum Member Join Date: Sep 2010 Posts: 51	Originally posted by SOldBear Before, I had to set AF adjustment at +10 and it was not sufficient (+12 would be). Now it's at 0. I have the same problem with my zoom lens and K-5. Do you mind sharing how much they charge for this type of adjustment?

11-10-2012, 03:20 PM	#9
SOldBear Veteran Member Join Date: Feb 2009 Location: Alameda, CA Posts: 3,206 Original Poster	Originally posted by wjax I have the same problem with my zoom lens and K-5. Do you mind sharing how much they charge for this type of adjustment? It was fixed under Pentax extended warranty - no cost (except for $12 shipping & handling).

11-10-2012, 11:43 PM	#10
MSM Veteran Member Join Date: Dec 2007 Location: Alabama Photos: Gallery Posts: 994	1+ For CRIS. I started a similar thread back describing the same. I had a shutter run issue with my K5. I asked that they check my AF as the adj. were all +8-10. I did not send any lens in. I received my K5 back and all my lenses focus perfect without any microadjustments.

11-11-2012, 11:05 AM	#11
Phil1 Inactive Account Join Date: Sep 2009 Location: SoCal Posts: 1,292	Excellent experience with them on CLA on my K20D and Sigma Bigma CLA. Fast turn around, very well packed and reasonable. Thumbs up.

11-12-2012, 11:38 AM	#12
jbuck92 Veteran Member Join Date: Oct 2011 Location: Texas Photos: Gallery Posts: 381	Figured I'd post this in a thread about C.R.I.S without starting a new. My K-r went in over the summer for the mirror flop issue. I (stupidly) forgot to get an extended warranty, and my warranty is up at Christmas this year. If I already sent my camera in under warranty once, could I send it in a second time and have it cleaned/serviced under warranty?