New WG-III turns on, but not off, and no image on screen.

billykroll · 09-17-2013, 10:08 PM

I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen.

A little dissatisfied with this. Can anyone help or does it have to go in for service.

Thanks

Adam · 09-17-2013, 10:59 PM

Originally posted by billykroll

I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen.

A little dissatisfied with this. Can anyone help or does it have to go in for service.

Thanks

Did water get into it? There could be one of three causes for this: (a) manufacturing defect, (b) damage, or (c) dirty/unsealed battery door. If it's a, then file a warranty claim and Pentax will send you a new one.

whoopsumbass · 10-03-2013, 07:57 AM

If you have the GPS version consider a Qi charger eliminates the need to open the battery compartment.

Let camera dry out w/o trying to turn on or off.....may fix it self....or set it in a bowl of dry white rice...if water got in, it may pull the moisture out....hopefully it is not salt water that may have entered.

emtaylorlaw · 02-08-2014, 01:32 PM

Originally posted by billykroll

I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen.

A little dissatisfied with this. Can anyone help or does it have to go in for service.

Thanks

BillyKroll - I have the exact same situation with mine. It worked fine after diving for a couple days then, exactly what you are describing. What did you find out?

smithm2007 · 04-10-2014, 03:03 PM

This is the same problem I am currently having with mine, but I just took mine out of the box and am yet to use it.

09-17-2013, 10:08 PM	#1
billykroll New Member Join Date: Sep 2013 Posts: 1	New WG-III turns on, but not off, and no image on screen. I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen. A little dissatisfied with this. Can anyone help or does it have to go in for service. Thanks

09-17-2013, 10:59 PM	#2
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,608	Originally posted by billykroll I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen. A little dissatisfied with this. Can anyone help or does it have to go in for service. Thanks Did water get into it? There could be one of three causes for this: (a) manufacturing defect, (b) damage, or (c) dirty/unsealed battery door. If it's a, then file a warranty claim and Pentax will send you a new one. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

10-03-2013, 07:57 AM	#3
whoopsumbass New Member Join Date: Oct 2013 Posts: 5	Charger If you have the GPS version consider a Qi charger eliminates the need to open the battery compartment. Let camera dry out w/o trying to turn on or off.....may fix it self....or set it in a bowl of dry white rice...if water got in, it may pull the moisture out....hopefully it is not salt water that may have entered.

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02-08-2014, 01:32 PM	#4
emtaylorlaw New Member Join Date: Feb 2014 Posts: 1	Originally posted by billykroll I just bought a WG-III and used it in the water once on my kayak and now it will turn on (light is green) but it won't turn off unless I remove the battery and when it is "on" there is no image on the screen. A little dissatisfied with this. Can anyone help or does it have to go in for service. Thanks BillyKroll - I have the exact same situation with mine. It worked fine after diving for a couple days then, exactly what you are describing. What did you find out?

04-10-2014, 03:03 PM	#5
smithm2007 New Member Join Date: Apr 2014 Posts: 2	This is the same problem I am currently having with mine, but I just took mine out of the box and am yet to use it.