Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
12-30-2013, 05:16 PM   #1
Loyal Site Supporter
Loyal Site Supporter
davidreilly3207's Avatar

Join Date: Sep 2009
Location: South Jersey
Photos: Gallery | Albums
Posts: 720
Tamron USA Repair Service Praise

(Not sure this is posted to correct forum)
So, This is a continuation of my SP70-200mm F/2.8 Di LD Macro (IF) F/Pentax Lens story.
This lens was sent for repair and returned in their fast turnaround of three days.
When received I mounted it to my K-3 and proceeded to use the LensAlign MkII target and FocusTune 3.0 software by Michael Tapes Design to adjust the autofocus. The focus was checked at the 200mm end (where I plan to use it most) and I determined it was severely front focusing. The software outputs a graph at all AFA from -10 to +10. Unfortunately, the indicated proper adjustment looked to be about a -12 to -13.
I contacted Tamron and they immediately emailed me a return shipping label at their cost and I shipped the lens back.
A couple of days later, I received a call from Tamron. They stated the their technician was not seeing any problem with the lens and offered to email me a shipping label for my body so they could calibrate it to the lens at no additional cost to me. I was hesitant to send the body back as now is prime season for snow geese at my local wildlife preserve and did not wish to miss it. I asked the rep if it would be possible to adjust the AFA back a small amount without the body and he said they would give it a shot. They also offered to provide a third return label at no cost to me for the lens and the body if it didn't work out.
I received the lens back and proceeded to calibrate it again. This time I was able to zero in the lens at a -7.
I highly recommend the repair service to anyone who needs it. I feel they went above and beyond in their efforts to satisfy me.


Last edited by davidreilly3207; 12-30-2013 at 05:48 PM.
06-05-2014, 09:36 PM   #2
Veteran Member
JibbaJab's Avatar

Join Date: Apr 2013
Location: Southern California
Posts: 362
Thanks for sharing your experience. I recently purchased a Tamron 28-75 f/2.8 from someone on this forum which turned out to be considerably poorer IQ than the samples I was sent. I was hesitant to send it in for service since I read some poor reviews, but those were dated 2005 and prior. It seems they've greatly improved their customer service, if not their QA/QC process.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
afa, body, calibrate, cost, label, lens, pentax help, repair, repair service, tammron usa, tamron, tamron usa repair, usa repair service

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free SDM Repair Service JohsonChou Pentax SLR Lens Discussion 16 08-25-2013 09:51 AM
Pentax USA Service Question uintaangler Troubleshooting and Beginner Help 3 04-06-2013 01:50 PM
Excellent Pentax Repair Service TaiChiTom Pentax K-5 & K-5 II 4 04-05-2011 09:16 PM
Opinions on Pentax USA Service Question Inspector 17 Pentax DSLR Discussion 5 02-14-2009 06:54 AM
Pentax service and repair artifax1 Photographic Technique 2 09-29-2007 04:36 PM



All times are GMT -7. The time now is 04:29 AM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top