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12-31-2013, 07:46 AM   #1
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Tamron USA repair service anger

There's a post just a few down touting Tamron USA service. I must say, my experience thus far is much less agreeable.

I sent in my Tamron 28-75 (A09) with the purchase receipt. The lens has a 6-year warranty, but apparently only if purchased from an authorized dealer.

Because the camera shop it was purchased from was not "an authorized dealer", I'm out $140 to have them fix what is an obvious, documented problem with their quality control. (Front focusing).

Sigh. Unhappy, but I paid it anyways. Not really confident it will come back right.

Charles.

12-31-2013, 07:53 AM   #2
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I would take it up with the camera shop you purchased the lens from. If they sold you a lens knowing that the warranty would not be honored, then they need to pay for the repair themselves.
12-31-2013, 08:10 AM   #3
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Yeah, I'm just now finding out about photos4less.com, and I'm pretty sure that's not going to happen. Had no idea back then that I needed to buy from a specific place to get a warranty. Was new to SLRs and everything, back then, having only had relatively advanced compacts. (for the time).

Oh well. Live and learn. $300 for the lens, $140 to make it right. I'd have been better off buying from Adorama, but I had no clue about that back then.

Charles.
12-31-2013, 08:12 AM   #4
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Still, it really irks me that I have to pay to have a documented manufacturing defect fixed. I mean, it seems most copies of Tamron lenses have quality control/FF issues, everyone is complaining about them. Doesn't seem like that is something I should have to pay for, regardless of where I purchased from.

Charles.

12-31-2013, 09:09 AM - 1 Like   #5
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It seems that few manufacturers are immune from problems with design, construction, workmanship, or quality control. Buying from an 'authorized dealer' is a common requirement for warranty repair or service. Non-authorized dealers may not be in a position to include an official warranty card or product registration card in the box, and it may not be obvious to buyers that a warranty is not included. Escalating an issue outside of the manufacturer's warranty - for example, leaning on consumer protection laws - is usually not worth the time and effort required for a successful case.

Hope your lens comes back fully and properly adjusted.

Craig
12-31-2013, 09:35 AM   #6
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I'm not sure that front focusing really classifies as a manufacturing defect in the traditional sense. The focusing of lenses and cameras has variation, it's just a fact. If the camera can't adjust for it, the lens must be custom tuned to the camera. Sometimes people get lucky and find a lens and camera that match, sometimes they are absolute opposites. It isn't just a fault with the lens, but a combination of the lens and the camera.

That said, if you had bought from a reputable dealer, they would have adjusted the lens to match your camera for free.
12-31-2013, 10:06 AM   #7
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The problem is, it front focuses differently at wide than tele, and this is a common problem almost completely specific to Tamron lenses. Neither the Tokina nor the Sigma large aperture zooms exhibit these problems. If it could be adjusted out with a simple microfocus adjustment, that'd be great, but it can't.

If I adjust microfocus at all, I lose infinity focus. If I adjust for wide angle, tele will now back focus. If I adjust for tele, wide will still front focus. If I adjust somewhere in the middle, everything looks like shit.
If I use CDAF, every image is perfectly focused and looks sharp and amazing. So I've been using it on my K-01 exclusively.

Had I known at the time that Tamron lenses were so unreliable, I would have held out for a Tokina or a Sigma. I will likely never own another Tamron lens.

Charles.
01-02-2014, 01:46 PM   #8
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i had a sigma that front focused beyond my cameras ability to compensate for. so yes it is a defect

01-03-2014, 01:40 PM   #9
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Tamron service

About two years ago I was caught in a sandstorm in the Sahara desert in Morocco. I tucked my Pentax kx under layers of clothing but found that some sand had gotten into the focussing ring of my Tamron 28-300 mm lens. I could detect a faint grinding noise as I focussed the lens which bothered me. The US headquarters of Tamron is about 10 miles from my home on Long Island, NY, so I trotted over with my lens and lens receipt. I was happy that i was just one month inside the 6 year warranty period. The clerk informed me that the US company I bought the lens from (Tri-State, NY) was not an approved dealer and that I would normally have to pay for repair. However, he decided to waive the cost - I don't know why. Maybe it was the tears in my eyes. A few days later I went to pick up the lens and found that they had completely refurbished the lens, giving me a new outer "barrel" and focussing ring. I even was given a new lens number and it was completely free. The focussing ring operated as smoothly as new. After I got home, however, I found there was a minor problem. The switch that locks the lens to prevent zoom creep was jammed. The clerk took it back inside and the problem was fixed in about 15 minutes. All told, I was delighted with Tamron service.
01-17-2014, 01:33 PM   #10
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Well, I got my lens back from Tamron, and... well, I still want to be angry at having to pay $140... but damn. The lens barrel has been replace, it's perfectly clean inside and out, and they said they replaced the circuit board on the inside. The lens went from wildly front-focusing different amounts at different distances and different focal lengths to a constant, yet slight, back focus. The target it still within the focal plane, but not at the center. Previously the target would be well behind the actual focal plane. So even on the K-x now it's usable without debug mode, and with the K-30 all I needed was +2 to adjust all the back focus out.

I've been getting sharp photos with it, and so I really can't complain. I feel I got my $140 worth. It sucks that I couldn't get it done for free because I bought it at the "wrong" store, but at least it works again. (Although I've now paid slightly more than retail for it, instead of having gotten a deal).

Live and learn. Next time adorama or B&H all the way.

Charles.
01-17-2014, 02:00 PM   #11
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I guess there just is no free lunch, not your lens but if you read the reviews, DoA Tamron 7-200s are so common, I wouldn't buy one from a store unless, they had a second available for over the counter exchange. Which means I'll never buy one. Most stores won't even stock one, forget about two. The special order them, you wait two weeks, they send that one back and order you a new one. Before I got my 60-250 I spent a month going through Sigma 120-400s, then just broke down and spent the extra money.
01-17-2014, 02:07 PM   #12
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According to Adorama, that lens is $499. Photo4less has it for $440. I assume you got it on a deal if you only spent $300+$140 for the warranty. You got lucky getting it only for $300, but in the end you ended up paying retail anyway. Anytime you see a cheaper "deal" like that, you should always be skeptical, especially if they are from a company you've never heard of or are not as reputable as other places. I would imagine the reason it was so cheap was because it was being sold without that warranty since they weren't an authorized dealer.

I'm glad you got it fixed. You luckily managed to come out ahead here, but you should always shop from reputable or authorized dealers in the future for new equipment. The problem really wasn't Tamron at all, it was the place you bought it from.

Last edited by aaronjamesgray; 01-17-2014 at 02:13 PM.
01-17-2014, 04:47 PM   #13
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I special ordered the Tamron 70-200 recently from Midwest Photography Exchange, a store that does not sell Pentax. I have bought other gear there, tripods, bags, etc. But the reason I special ordered the lens there was I had won a photo contest they had and won a nice gift card there, so I decided to put it towards a lens. Anyway the special order did not take long and I got the lens, it was defective, communication problems.I sent it to Tamron and it came back with slightly different communication problems. Before exchanging the lens they asked if I could send it back with my camera. I decided to go ahead since I should get a lens back that was "tuned" to my camera. I got it back today and it seems to be doing fine. Hopefully this weekend I can test it out in the real world. Interestingly the first time it went in one of the problems they noted was dust in the lens. So I kind of figure the repair shop does a final inspection you don't normally get. Honestly the only negative I would have from Tarmon repair is that they use UPS instead of the much faster FedEx (in my experiences)
01-17-2014, 05:21 PM   #14
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QuoteOriginally posted by normhead Quote
I guess there just is no free lunch, not your lens but if you read the reviews, DoA Tamron 7-200s are so common, I wouldn't buy one from a store unless, they had a second available for over the counter exchange. Which means I'll never buy one. Most stores won't even stock one, forget about two. The special order them, you wait two weeks, they send that one back and order you a new one. Before I got my 60-250 I spent a month going through Sigma 120-400s, then just broke down and spent the extra money.
There aren't a lot of stores that stock multiple 60-250s either, so I'm not seeing how you could have bought that based on your criteria. I'm not aware of any evidence that the 60-250, or DA* lenses in general, have any better QC than other Pentax lenses, or any evidence that Pentax lenses have better QC than any other brand. So the odds of having to return the 60-250 multiple times was probably about the same as for either other two models.
03-01-2014, 05:17 PM   #15
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Tamron - won't buy another

Sorry to resurrect an old thread, but the subject forces me to.

@OP

I hear you on this. Even going back a few years, Tamron's customer service has left a lot to be desired.

Back in '99 I bought a Tamron SP 300/2.8 AF. It cost me $2800 back then. A lot of money by anyone's standards. Optically it was great but It had a really bad FF problem with my PZ-1 and Z-1p and could only be used in manual focus. Not too much of an issue with a 2.8 aperture and the wonderful viewfinders and focusing screens on those cameras. None the less, I paid for an AF lens. I brought it in to Tamron 4 times to have the problem fixed. The first 3 times they told me there was nothing wrong with it and the problem must be with all the cameras I tried it with (even though they had no problems with other lenses), the 4th time they told me 'Please, do not come back to us again'.

IT had the same problem with my son's PZ20, and with my istD, K10D, K7 and with my K3. Just today I discovered that I could correct the problem with full scale AF adjustment on both the K7 and K3, if I removed the standard filter in the little drawer.

All that said, Tamron a permanently off my buy list. I also vehemently discourage anyone from buying a Tamron lens. The company has no idea what customer service is about,
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