Hey, welcome!
Too bad you have this problem. The camera doesn't allow installing an older firmware. I think you can do some sort of hack to make it think the older firmware is actually newer, but that can cause all sorts of problems and will void your warranty. Anyway, I doubt this is a firmware problem.
Here is what I suggest:
- Press the "reset to factory defaults" in the Menu
- Try other modes in the mode dial, press +/- button, etc. see if that might change something
If none of this works, go back to the store and say you got a defective camera. Get a replacement if possible, but a repair should be okay as well if you can wait for the camera to get shipped back and forth. Hope you get things sorted out
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