Originally posted by rburgoss I suggest checking the focus screen is properly placed, seated and the holding frame properly closed. This problem seems to be caused by a misaligned or not properly seated focus screen. It could be from a strong whack or someone removed the screen for cleaning (or else) and couldn't place it back properly.
Check also viewfinder diopter correction. An over adjustment here can prevent you from focusing on anything.
Have in mind that tha AF SYSTEM works with sensors at the bottom of mirror box. The focus screen and viewfinder take no part in the AF, so if the camera says its in focus but at viewfinder "seems out of focus", the the issue relates to viewfinder part(s) out of proper position or alignment.
I'll check the focus screen out, as I had changed it before she had the camera- thanks! However, I don't believe it is auto-focusing at all, except sometimes with the kit lens.