Lost K-3 Grip Plug - Ricoh useless in getting replacement

Wolfeye · 12-07-2014, 10:48 AM

I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues."

Except, replying always bounces. No grip cover has ever been sent.

How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally.

Anyone have a clue how to actually get a part from Ricoh/Pentax?

Last edited by Wolfeye; 12-17-2014 at 07:41 AM.

**jatrax** · 12-07-2014, 10:56 AM

Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?

bsamcash · 12-07-2014, 10:57 AM

How long ago did you first contact them?

Wolfeye · 12-07-2014, 11:25 AM

Originally posted by jatrax

Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?

I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.

**davidreilly3207** · 12-07-2014, 11:42 AM

Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was.

fwbigd · 12-07-2014, 12:01 PM

Have you tried contacting Precision Camera Contact Us | Precision Camera as they are now the authorized repair service for Ricoh Imaging in the USA.

**ramseybuckeye** · 12-07-2014, 12:41 PM

Originally posted by Wolfeye

I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.

I would bet that email address is no good and they missed updating it. Unfortunately there seem to be many obsolete items on the website. Like this on the front page:

"PENTAX Instant Rebates

Start this summer with New Gear! Save big on select PENTAX DSLRs and lenses now through August 31, 2014. "

Wolfeye · 12-07-2014, 01:17 PM

Originally posted by mdave13

Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was.

Yeah, I looked, because that's where I was going to put the cap. But by then I'd already lost it.

**monochrome** · 12-07-2014, 01:55 PM

Originally posted by Wolfeye

I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.

Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (http://ricohwebform.tosystems.com/). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Pentaxaholic · 12-07-2014, 04:30 PM

Originally posted by Wolfeye

I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues."

Except, replying always bounces. No grip cover has ever been sent.

How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally.

Anyone have a clue how to actually get a part from Ricoh/Pentax?

Call them, they're great!
At least they were to me!

---------- Post added 12-07-14 at 05:32 PM ----------

Originally posted by jatrax

Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?

What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call.

**Nakedgun** · 12-07-2014, 05:39 PM

Originally posted by Pentaxaholic

Call them, they're great!
At least they were to me!

---------- Post added 12-07-14 at 05:32 PM ----------

What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call.

I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems.

stevebrot · 12-07-2014, 06:04 PM

Originally posted by monochrome

IF you had a .prac.com reply address it is a loose stub.

info@prac.pentax.com is the From field on a recent reply to me from the Ricoh Imaging Web form. The Return path was powerhelp@tosystems.com which is an auto-bounce address.

Steve

Pentaxaholic · 12-08-2014, 05:47 AM

Originally posted by Nakedgun

I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems.

Did you read the above post:
Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs

**Nakedgun** · 12-08-2014, 10:56 PM

Originally posted by Pentaxaholic

Did you read the above post:
Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs

Did you read my post? Denver gave me no useful info, as Precision had no interest in getting this part for me. I even contacted your worthless Pentax Webstore for the item, and was asked by the woman at the other end what the part number was for the item(!) stating that without that they could not order it. WTF kind of customer service is this?!

**yucatanPentax** · 12-08-2014, 11:50 PM - **1 Like**

If that domain has been dead for two years, you'd think that >customer service< would strive to insure that their website and emails to customers contained valid information.
That's just basic 'doing business'. I appreciate the fact that this is a wonderful forum and everyone is helpful with all the information and always step in to help each other out. This site is a major reason I continue to use Pentax products.

But seriously, how much is it to ask that such a major company does a review of the websites and form emails/messages to customers for appropriate information?
It's the kind of neglect you expect from a donut shop where 99.9% their customers are walk-in off-the-street folks who don't use technology.... technology like digital cameras and the like.

Sorry for the rant, but it's just amazing that a major company like this doesn't correct their online experience.
It's like kicking your customers in the shins and expecting they'll remain loyal.

12-07-2014, 10:48 AM	#1
Wolfeye Veteran Member Join Date: Jul 2013 Photos: Albums Posts: 782	Lost K-3 Grip Plug - Ricoh sent replacement eventually :) I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues." Except, replying always bounces. No grip cover has ever been sent. How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally. Anyone have a clue how to actually get a part from Ricoh/Pentax? Last edited by Wolfeye; 12-17-2014 at 07:41 AM.

12-07-2014, 12:01 PM	#6
fwbigd Veteran Member Join Date: Jun 2007 Location: Fort Worth TX Posts: 339	Richo Imaging Authorized Repair Service Have you tried contacting Precision Camera Contact Us \| Precision Camera as they are now the authorized repair service for Ricoh Imaging in the USA.

12-07-2014, 01:55 PM	#9
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	Lot's of support channels available on the RIAC website Originally posted by Wolfeye I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces. Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver. Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help. Also, the domain is us.ricoh-imaging.com. prac.pentax.com has been dead for at least two years. Support Page Link Webform Link Ricoh Imaging Support (http://ricohwebform.tosystems.com/). IF you had a .prac.com reply address it is a loose stub. Live Chat Link Last edited by monochrome; 12-07-2014 at 02:04 PM.

12-08-2014, 10:56 PM	#14
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365	Originally posted by Pentaxaholic Did you read the above post: Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver. Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help. Also, the domain is us.ricoh-imaging.com. prac.pentax.com has been dead for at least two years. Support Page Link Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub. Live Chat Link Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs Did you read my post? Denver gave me no useful info, as Precision had no interest in getting this part for me. I even contacted your worthless Pentax Webstore for the item, and was asked by the woman at the other end what the part number was for the item(!) stating that without that they could not order it. WTF kind of customer service is this?! Last edited by Nakedgun; 12-08-2014 at 11:23 PM.

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12-07-2014, 10:56 AM	#2
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh". How long has it been since you emailed them? And what address did you use?

12-07-2014, 10:57 AM	#3
bsamcash Veteran Member Join Date: Jul 2010 Location: Cupertino, CA Photos: Albums Posts: 391	How long ago did you first contact them?

12-07-2014, 11:25 AM	#4
Wolfeye Veteran Member Join Date: Jul 2013 Photos: Albums Posts: 782 Original Poster	Originally posted by jatrax Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh". How long has it been since you emailed them? And what address did you use? I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.

12-07-2014, 11:42 AM	#5
davidreilly3207 Loyal Site Supporter Join Date: Sep 2009 Location: South Jersey Photos: Gallery \| Albums Posts: 720	Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was.

12-07-2014, 12:41 PM	#7
ramseybuckeye Site Supporter Join Date: Apr 2009 Location: Hampstead, NC Photos: Gallery Posts: 17,294	Originally posted by Wolfeye I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces. I would bet that email address is no good and they missed updating it. Unfortunately there seem to be many obsolete items on the website. Like this on the front page: "PENTAX Instant Rebates Start this summer with New Gear! Save big on select PENTAX DSLRs and lenses now through August 31, 2014. "

12-07-2014, 01:17 PM	#8
Wolfeye Veteran Member Join Date: Jul 2013 Photos: Albums Posts: 782 Original Poster	Originally posted by mdave13 Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was. Yeah, I looked, because that's where I was going to put the cap. But by then I'd already lost it.

12-07-2014, 04:30 PM	#10
Pentaxaholic Inactive Account Join Date: Aug 2014 Posts: 76	Originally posted by Wolfeye I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues." Except, replying always bounces. No grip cover has ever been sent. How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally. Anyone have a clue how to actually get a part from Ricoh/Pentax? Call them, they're great! At least they were to me! ---------- Post added 12-07-14 at 05:32 PM ---------- Originally posted by jatrax Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh". How long has it been since you emailed them? And what address did you use? What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call.

12-07-2014, 05:39 PM	#11
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365	Originally posted by Pentaxaholic Call them, they're great! At least they were to me! ---------- Post added 12-07-14 at 05:32 PM ---------- What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call. I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems.

12-07-2014, 06:04 PM	#12
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by monochrome IF you had a .prac.com reply address it is a loose stub. info@prac.pentax.com is the From field on a recent reply to me from the Ricoh Imaging Web form. The Return path was powerhelp@tosystems.com which is an auto-bounce address. Steve

12-08-2014, 05:47 AM	#13
Pentaxaholic Inactive Account Join Date: Aug 2014 Posts: 76	Originally posted by Nakedgun I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems. Did you read the above post: Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver. Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help. Also, the domain is us.ricoh-imaging.com. prac.pentax.com has been dead for at least two years. Support Page Link Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub. Live Chat Link Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs

12-08-2014, 11:50 PM - 1 Like	#15
yucatanPentax Loyal Site Supporter Join Date: Dec 2009 Location: Dallas / Yucatan Posts: 1,841	If that domain has been dead for two years, you'd think that >customer service< would strive to insure that their website and emails to customers contained valid information. That's just basic 'doing business'. I appreciate the fact that this is a wonderful forum and everyone is helpful with all the information and always step in to help each other out. This site is a major reason I continue to use Pentax products. But seriously, how much is it to ask that such a major company does a review of the websites and form emails/messages to customers for appropriate information? It's the kind of neglect you expect from a donut shop where 99.9% their customers are walk-in off-the-street folks who don't use technology.... technology like digital cameras and the like. Sorry for the rant, but it's just amazing that a major company like this doesn't correct their online experience. It's like kicking your customers in the shins and expecting they'll remain loyal.