Originally posted by yucatanPentax If that domain has been dead for two years, you'd think that >customer service< would strive to insure that their website and emails to customers contained valid information.
That's just basic 'doing business'. I appreciate the fact that this is a wonderful forum and everyone is helpful with all the information and always step in to help each other out. This site is a major reason I continue to use Pentax products.
But seriously, how much is it to ask that such a major company does a review of the websites and form emails/messages to customers for appropriate information?
It's the kind of neglect you expect from a donut shop where 99.9% their customers are walk-in off-the-street folks who don't use technology.... technology like digital cameras and the like.
Sorry for the rant, but it's just amazing that a major company like this doesn't correct their online experience.
It's like kicking your customers in the shins and expecting they'll remain loyal.
I can't help but agree. I am not a dyed-in-the-wool Pentaxian. I use all brands of camera. So far my experience has been:
Canon : only needed to send one item in, a lens that was under warranty, and they fixed it even though I dropped the lens (about 1 foot onto my driveway actually) no charge.
Serveral Canon P&S developed an issue where they think the battery is dead, lost several cameras that way including my beloved SD20. I took a stunning nude of my wife with that little camera and it has a special place in my heart.
Had an EOS Elan 7NE (film camera) that just went crazy. Fixed under warranty.
Nikon : Tried to have a SB-600 repaired by their affiliate "United Camera" and they changed the flash tube for an issue that had nothing to do with the flash tube. Utter morons. Sent it into Nikon proper and it was repaired. Not a warranty issue.
Sent in my D600 for shutter replacement. All went well, no issues.
Fujifilm : I thought I had an issue so I actually called (and I never call, preferring email) their tech support line. I spoke with a gentleman who seemed only vaguely familiar with some aspects of the camera, sighed before answering every question, and told me at the end to send it in for repair. I don't have an issue with what he determined was the issue, because he didn't have his facts straight.
Had a Fujifilm S2, sensor just up and died. Too expensive to fix, threw it away.
Sony : never used them for any support. I hear they suck, so maybe I'm lucky.
Olympus : their m4/3 cameras have a VERY touchy hotshoe. Fried it on my OM-D but was repaired by them under warranty, no charge.
Pentax : 17-70mm lens sent in for failing after a minor drop, 6" or so, onto a carpeted floor. Not sure if warranty or not but Precision Camera fixed it.
When I bought my first Pentax Q, the dial wouldn't change shutter or aperture settings, but the camera store simply exchanged it for a working one.
I did hear back after leaving a message with their tech support about the grip cap. They know I need one. They have none and no clue when they will get more, but i will get it when they have them in.