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12-07-2014, 10:48 AM   #1
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Lost K-3 Grip Plug - Ricoh sent replacement eventually :)

I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues."

Except, replying always bounces. No grip cover has ever been sent.

How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally.

Anyone have a clue how to actually get a part from Ricoh/Pentax?


Last edited by Wolfeye; 12-17-2014 at 07:41 AM.
12-07-2014, 10:56 AM   #2
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Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?
12-07-2014, 10:57 AM   #3
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How long ago did you first contact them?
12-07-2014, 11:25 AM   #4
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QuoteOriginally posted by jatrax Quote
Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?
I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.

12-07-2014, 11:42 AM   #5
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Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was.
12-07-2014, 12:01 PM   #6
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Richo Imaging Authorized Repair Service

Have you tried contacting Precision Camera Contact Us | Precision Camera as they are now the authorized repair service for Ricoh Imaging in the USA.
12-07-2014, 12:41 PM   #7
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QuoteOriginally posted by Wolfeye Quote
I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.
I would bet that email address is no good and they missed updating it. Unfortunately there seem to be many obsolete items on the website. Like this on the front page:

"PENTAX Instant Rebates

Start this summer with New Gear! Save big on select PENTAX DSLRs and lenses now through August 31, 2014. "
12-07-2014, 01:17 PM   #8
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QuoteOriginally posted by mdave13 Quote
Did you look at the storage slot on top of grip for it? I thought I lost mine but there it was.
Yeah, I looked, because that's where I was going to put the cap. But by then I'd already lost it.

12-07-2014, 01:55 PM   #9
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Lot's of support channels available on the RIAC website

QuoteOriginally posted by Wolfeye Quote
I used the webform at Ricoh's web site. Original request was 15 November. Reply address from the website is info@prac.pentax.com and bounces.
Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (http://ricohwebform.tosystems.com/). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Last edited by monochrome; 12-07-2014 at 02:04 PM.
12-07-2014, 04:30 PM   #10
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QuoteOriginally posted by Wolfeye Quote
I lost the rubber body plug for my K-3, the one that goes where the grip connects. I've written Ricoh twice now, and they always reply "We have forwarded your request to headquarters. Please reply to this email if you have further issues."

Except, replying always bounces. No grip cover has ever been sent.

How is that a way to run a company, I ask? I'll pay for the cap. Why is Pentax the worst camera company (not worst products, mind you) to deal with? I know when I've had a problem with my Canon gear it was taken care of quickly and professionally.

Anyone have a clue how to actually get a part from Ricoh/Pentax?
Call them, they're great!
At least they were to me!

---------- Post added 12-07-14 at 05:32 PM ----------

QuoteOriginally posted by jatrax Quote
Odd, I emailed them for the same issue. Although I never got any response a package showed up about 10 days later with the plug and note that said "compliments of Ricoh".

How long has it been since you emailed them? And what address did you use?
What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call.
12-07-2014, 05:39 PM   #11
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QuoteOriginally posted by Pentaxaholic Quote
Call them, they're great!
At least they were to me!

---------- Post added 12-07-14 at 05:32 PM ----------


What email address did you use? That would be helpful for people with similar issues! I've not had luck through email, but get a live and helpful person when I call.

I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems.
12-07-2014, 06:04 PM   #12
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QuoteOriginally posted by monochrome Quote
IF you had a .prac.com reply address it is a loose stub.
info@prac.pentax.com is the From field on a recent reply to me from the Ricoh Imaging Web form. The Return path was powerhelp@tosystems.com which is an auto-bounce address.


Steve
12-08-2014, 05:47 AM   #13
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QuoteOriginally posted by Nakedgun Quote
I, too, was looking for a part (lens tripod foot) and called Denver. Was given Precision Camera's info, who, in turn, were of no help to me either. We Pentaxians must do without, or improvise, it seems.
Did you read the above post:
Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs
12-08-2014, 10:56 PM   #14
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QuoteOriginally posted by Pentaxaholic Quote
Did you read the above post:
Ricoh USA doesn't sell parts direct to the public any more. Doesn't mean Customer Service can't connect you with a supplier but you won't get one out of Denver.

Just call us at (800) 877-0155 from within the United States. Our Customer Service representatives are more than ready to help.

Also, the domain is us.ricoh-imaging.com.

prac.pentax.com has been dead for at least two years.

Support Page Link

Webform Link Ricoh Imaging Support (Ricoh Imaging Support). IF you had a .prac.com reply address it is a loose stub.

Live Chat Link

Read more at: https://www.pentaxforums.com/forums/58-troubleshooting-beginner-help/281634-l...#ixzz3LJHZURXs

Did you read my post? Denver gave me no useful info, as Precision had no interest in getting this part for me. I even contacted your worthless Pentax Webstore for the item, and was asked by the woman at the other end what the part number was for the item(!) stating that without that they could not order it. WTF kind of customer service is this?!

Last edited by Nakedgun; 12-08-2014 at 11:23 PM.
12-08-2014, 11:50 PM - 1 Like   #15
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If that domain has been dead for two years, you'd think that >customer service< would strive to insure that their website and emails to customers contained valid information.
That's just basic 'doing business'. I appreciate the fact that this is a wonderful forum and everyone is helpful with all the information and always step in to help each other out. This site is a major reason I continue to use Pentax products.

But seriously, how much is it to ask that such a major company does a review of the websites and form emails/messages to customers for appropriate information?
It's the kind of neglect you expect from a donut shop where 99.9% their customers are walk-in off-the-street folks who don't use technology.... technology like digital cameras and the like.

Sorry for the rant, but it's just amazing that a major company like this doesn't correct their online experience.
It's like kicking your customers in the shins and expecting they'll remain loyal.
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